Receptionist - Storfjord Hotel

Company Description

Create unforgettable guest experiences in the heart of the Norwegian fjords.

At Storfjord Hotel, every guest interaction matters. As one of Norway's most exclusive boutique hotels and a proud member of Relais & Châteaux, we are dedicated to creating memorable experiences for travellers from all over the world.

Surrounded by spectacular fjords and mountains, Storfjord Hotel combines warm, professional and personalised service with exceptional attention to detail. We are looking for a passionate Receptionist who enjoys meeting people, thrives in a dynamic environment, and takes pride in delivering outstanding service.

Job Description

About the role

As a Receptionist, you are one of the hotel's most important ambassadors. You are often the first and last person our guests meet, playing a key role in ensuring every stay exceeds expectations.

Your responsibilities include:

• Welcoming and checking guests in and out
• Delivering warm, professional and personalised service throughout the guest journey
• Handling reservations, bookings and guest enquiries via phone, email and online channels
• Providing recommendations and creating memorable local experiences for our guests
• Managing guest payments and daily reception routines
• Working closely with colleagues across departments to ensure seamless operations
• Contributing to sales opportunities and maintaining the highest service standards

Qualifications

We are looking for someone who

• Has experience from a hotel reception or a similar guest-facing role (hotel education is an advantage)
• Is passionate about hospitality and creating exceptional guest experiences
• Is confident using digital systems and hotel software
• Is organised, efficient and comfortable working in a fast-paced environment
• Has excellent communication skills in English, written and spoken. Scandinavian language skills are an advantage.
• Has a positive attitude, strong attention to detail and a genuine service mindset
• Is flexible and enjoys working as part of a close-knit team
• Has a valid work permit allowing employment in Norway and the EU/EEA at the time of application. Please note that we are unable to offer visa sponsorship for this position.
• A pluss if you hold a valid driver's licence (Category B) and has access to a car

Additional Information

What we offer

• The opportunity to work at one of Norway's leading luxury boutique hotels
• A supportive, inspiring and ambitious team with a strong culture of collaboration
• A varied and exciting working day where no two days are the same
• Professional development opportunities within 62°NORD and Relais & Châteaux
• A rotating schedule including day, evening and weekend shifts
• Temporary staff accommodation may be available if required

About Storfjord Hotel

Storfjord Hotel is an exclusive boutique property nestled in the spectacular fjords of Western Norway. As a proud member of Relais & Châteaux, the hotel is renowned for its genuine hospitality, exceptional cuisine and unforgettable guest experiences. Storfjord is also part of 62°NORD, a family-owned collection of hotels and travel experiences that showcase the very best of Norwegian nature, culture and adventure.

Ready to become part of our team?

We review applications on an ongoing basis, so we encourage you to apply as soon as possible.

For further information regarding the position, please contact Hotel Manager Helle Furre helle.furre@storfjordhotel.no or by phone +47 910 08 185.

We look forward to hearing from you.