Receptionist - Soho House Hong Kong

Who We Are…

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Main Duties…

We are seeking Receptionist to join the Hong Kong team! The role is expected to:

• Greet and welcome members & guests with eye contact and genuine smile
• Strong admin skills and able to handle phone calls/ email enquiries/ reservations according to our Soho House standard
• Proactive and maintain a positive attitude to members’ requirements and requests at all times
• Navigate guests around the club space and locateing them a space to seat
• Prefer to have a strong Food and beverage background and Provide menus upon arrival
• Informing members of the various membership rules and individual club rules e.g laptop free zones
• Facilitate effective communication across departments, to and from members & guests at all times
• Ensure only current members and their guests gain access to club
• Ensure the immaculate appearance of both individual self and G/F reception area to ensure superior arrival experience
• To be well informed about the club, membership and its facilities as well as promotions, events and daily updates and to effectively communicate this to members
• Fluent in English and Chinese (Cantonese/ Mandarin) 
• Perform other duties as assigned by Manager.

Requirements / Qualifications...

• Excellent organizational skills and attention to detail
• Strong interpersonal and communication skills to effectively engage with a internal and external stakeholders
• Experience in customer service (Hospitality industry preferred)
• Willing to work a flexible schedule in order to accomplish all major responsibilities, and to accept assignments on as need basis, in order to promote teamwork.

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. 

• 5-day work week
• 12 Days' Annual Leave
• 17 Days’ Holidays
• Medical & Dental Insurance
• Life Insurance
• Maternity Leave & Paternity Leave
• Marriage Leave
• Birthday Leave & Perks
• Study/Exam Leave & Allowance
• Discretionary Bonus
• Transportation Allowance
• Mental Health Support Program

The Fun Stuff…

• Team Meal: During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Career Development: Soho House can progress your career internationally.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all.

People who are eligible to work in Hong Kong or have a valid Hong Kong work permit/visa will be considered for the above position. If you are passionate about hospitality and are looking for exciting new opportunities with our company, then we want to hear from you!

To apply, please send us your resume with CURRENT and EXPECTED salary.
(Personal data collected will be treated in strictest confidence and only for recruitment purposes.)