Realtime Analyst
wnsglobalservices144
Realtime Analyst
About this role
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Primary role would include monitoring and analyzing real time data along with daily communications with both operations and client
.• This person will require strong analytical skills, basic knowledge of Excel , ability to work both independently and within a team
.• WFM Tools Competency i.e., Calabrio , Amazon Connect , Excel
• Flagging non adherence
.• Analyzing and proactively calling out any blockers to meet service levels and abandon rate targets
.• Ability to work in a fast paced and pressurizing environment.
Qualifications
Matric
WFM Experience
One year working as an RTA
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Realtime Analyst position at wnsglobalservices144?
The salary for this Realtime Analyst role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Realtime Analyst position at wnsglobalservices144 located?
This Realtime Analyst role at wnsglobalservices144 is based in Durban, Durban, NA, South Africa, NA, za. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Realtime Analyst role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Realtime Analyst role at wnsglobalservices144.
How do I apply for the Realtime Analyst position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Realtime Analyst job at wnsglobalservices144 posted?
This Realtime Analyst position at wnsglobalservices144 was posted on Jul 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Realtime Analyst
wnsglobalservices144
You'll be redirected to wnsglobalservices144's official application page on SmartRecruiters.