Real Time Monitoring Analyst
CQS SA· SUPPORT
About this role
Step into a dynamic role where your insights make an immediate impact!
CQS S.A., a leader in CRM Services and a "Leading Employer in Greece" with a team of over 2300+, is expanding. We partner with some of the biggest brands in telecommunications, energy, retail, and more.
We are seeking a highly analytical and proactive Real Time Monitoring Analyst to join our team and optimize our operational flow through intelligent real-time adjustments.
Given the nature of our real-time operations, flexibility in shifts is essential to cover our operational needs.
Main Responsibilities
- Provide real time monitoring via available tools and workforce management techniques to make intra-day adjustments to maximize resource efficiency and achieve service level goals/business objectives
- Monitor real-time agents’ states and work modes, providing feedback on leadership where needed in the context of performance evaluation
- Recommend or implement schedule changes (e/g/ breaks, skill reassignments) to optimize staffing
- Serve as single point of contact between Operations & WFM to identify& communicate any unexpected changes
Requirements
- Minimum 1 year experience at inbound/outbound call center
- Knowledge of call center performance indicators
- Complete understanding of overall operational activities including phone, chat, email, community and social media support
- Must have a good working knowledge of excel and other Windows based programs and can organize/analyze data in a structured manner
Other Skills
- Strong customer orientation with a proactive approach to delivering high-quality outcomes
- Team player with a can-do mentality, excellent organizational, and problem-solving skills
- Strong time management abilities, able to work under pressure and independently with minimal supervision
- Effective decision-maker who can evaluate information quickly and take efficient initiatives
- Excellent communication skills with a collaborative mindset to work effectively with stakeholders across departments
- Strong interpersonal communication and analytical skills, with a keen eye for accuracy and attention to detail
- Very good verbal and written communication skills in English
Benefits
- Competitive salary and benefits
- Career opportunities within a dynamically growing organization
- A working environment that supports taking initiative and action
- Work from both office and home
Frequently Asked Questions
Is the salary disclosed for the Real Time Monitoring Analyst position at CQS SA?
The salary for this Real Time Monitoring Analyst role at CQS SA is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Real Time Monitoring Analyst position at CQS SA located?
This Real Time Monitoring Analyst role at CQS SA is based in Athens, Attica, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Real Time Monitoring Analyst role at CQS SA full-time or part-time?
This is listed as a Full time position. It is posted as a Real Time Monitoring Analyst role in the SUPPORT department at CQS SA.
Which team or department does the Real Time Monitoring Analyst at CQS SA belong to?
This Real Time Monitoring Analyst position is part of the SUPPORT department at CQS SA. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Real Time Monitoring Analyst position at CQS SA?
Click the "Apply Now" button on this page. You will be redirected to CQS SA's official application portal hosted on workable where you can submit your application directly.
When was the Real Time Monitoring Analyst job at CQS SA posted?
This Real Time Monitoring Analyst position at CQS SA was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Real Time Monitoring Analyst
CQS SA
You'll be redirected to CQS SA's official application page on workable.