Real Time Analyst - Bilingual

cnx· Xperts Nicaragua, S.A.
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📍 NIC Managua - Del complejo Plaza el Sol, 200mts al EsteFull time

About this role

Job Title:

Real Time Analyst - Bilingual

Job Description

The Real Time Analyst (RTA) is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and scheduling standards.
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Main responsibilities: 

  • Distributes accurate and timely agent schedules. 

  • Inputs intraday corrections and exceptions into systems for agent time off and absences. 

  • Monitors volume for unusual activity to ensure staffing needs are met. 

  • Identifies abnormal scheduling issues and escalates as necessary. 

  • Initiates and coordinates trouble tickets and escalates issues as required.

  • Prepares standard and ad hoc reports for agent availability effectiveness.

  • Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and the command center.

Candidate Profile:

  • Previous experience in Workforce Management entry-level roles (at least 3 years).

  • Effective written and verbal communication skills in English (B2 level).

  • Proficient in Microsoft Excel.

  • Ability to multitask and meet timelines on deliverables.

  • Results-oriented.

  • Quick learner and self-starter.

  • Associate degree in a related field will be a plus.

Location:

NIC Managua - Del complejo Plaza el Sol, 200mts al Este

Language Requirements:

English (Required)

Time Type:

Full time

Frequently Asked Questions

Is the salary disclosed for the Real Time Analyst - Bilingual position at cnx?
The salary for this Real Time Analyst - Bilingual role at cnx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Real Time Analyst - Bilingual position at cnx located?
This Real Time Analyst - Bilingual role at cnx is based in NIC Managua - Del complejo Plaza el Sol, 200mts al Este. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Real Time Analyst - Bilingual role at cnx full-time or part-time?
This is listed as a Full time position. It is posted as a Real Time Analyst - Bilingual role in the Xperts Nicaragua, S.A. department at cnx.
Which team or department does the Real Time Analyst - Bilingual at cnx belong to?
This Real Time Analyst - Bilingual position is part of the Xperts Nicaragua, S.A. department at cnx. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Real Time Analyst - Bilingual position at cnx?
Click the "Apply Now" button on this page. You will be redirected to cnx's official application portal hosted on workday where you can submit your application directly.
When was the Real Time Analyst - Bilingual job at cnx posted?
This Real Time Analyst - Bilingual position at cnx was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Real Time Analyst - Bilingual
cnx
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