Real-Time Analyst

quantanite· Workforce Management
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📍 Cairo, Maadi, EgyptFull Time

About this role

🚀 Job Opportunity: Real-Time Analyst (WFM)



Location: Maadi Technology Park, Cairo Egypt
Reporting to: Real-Time Analyst



🌍 About Quantanite



Quantanite is a fast-growing global customer experience (CX) and outsourcing company partnering with some of the world’s most exciting brands. We help organisations transform and scale through smarter processes, innovative technology, and the perfect blend of automation and human intelligence.


With teams across four continents, we are ambitious, diverse, and driven by results. Our culture is collaborative, inclusive, and built on continuous growth. If you’re passionate about operational excellence and want to shape the future of CX, Quantanite is the place for you.


🎯 About the Role



We are looking for a highly driven Real-Time Analyst (RTA) to support our cross-geography operations hub. This is a critical, high-impact role at the heart of service delivery.

As an RTA, you will monitor and optimise intraday performance, ensure SLA and KPI adherence, and act as the real-time nerve centre for operations. You will work closely with Operations, WFM, Tech, and Client stakeholders to troubleshoot issues, respond to incidents, and continuously improve performance.

If you thrive in a fast-paced environment, love data, and enjoy making real-time decisions that move the needle—this role is for you.


🧠 Key Responsibilities



Real-Time Performance Management

  • Monitor intraday performance across queues and channels to ensure SLA and KPI adherence.
  • Identify, analyse, and escalate deviations from forecast, adherence gaps, and unplanned variances.
  • Recommend real-time interventions to protect service levels and productivity.



Client & Operations Support



  • Act as the real-time point of contact for Operations and Client stakeholders.
  • Provide hourly, intraday, and end-of-day performance updates.
  • Support client-specific SLA and KPI compliance through visibility and timely action.


Self-Service & Tool Enablement



Drive awareness and usage of WFM self-service tools (dashboards, adherence widgets, intraday planners).

  • Gather feedback and contribute to continuous improvement of internal tools and reporting.
  • Enable teams to interpret and use real-time data effectively.


Communication & Collaboration



  • Maintain proactive, clear communication with Operations, WFM, Clients, and Support teams.
  • Host regular syncs or updates with Team Leaders and WFM to highlight trends and actions.
  • Prepare concise reports and escalation updates for leadership when required.


Incident Management



  • Act as first responder for service-impacting incidents (e.g. system outages, volume spikes).
  • Log, escalate, and track incidents with internal Tech and Client Support teams.
  • Keep stakeholders informed throughout incident lifecycles and contribute to post-incident reviews.


✅ What We’re Looking For



Essential
● Previous experience in Workforce Management, Real-Time Analysis, or a related
operational role.
● Experience using WFM platforms (Assembled).
● Strong proficiency in Microsoft Excel and Google Sheets for reporting and data
analysis.
● Excellent organisational skills with strong attention to detail.
● Experience of attending Client calls and escalation.
● Strong verbal and written communication skills.
● Analytical mindset with the ability to make quick, data-driven decisions.
● Ability to multitask and perform effectively in a fast-paced, high-pressure
environment.
● Strong stakeholder management and collaboration skills.
● Professional proficiency in English.
Preferred
● Experience with business intelligence tools such as Power BI or Tableau.
● Strong problem-solving and critical thinking capabilities.
● Ability to work independently and take ownership of operational outcomes.
● Experience supporting multi-channel or multi-client contact centre environments.



At Quantanite, we invest in our people. Alongside your compensation, you’ll enjoy:


🌱 Your Future at Quantanite


As a rapidly expanding organisation, we offer real opportunities for progression, increased responsibility, and leadership development.

If you’re looking for a career with purpose, impact, and momentum—we’d love to hear from you.

Frequently Asked Questions

Is the salary disclosed for the Real-Time Analyst position at quantanite?
The salary for this Real-Time Analyst role at quantanite is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Real-Time Analyst position at quantanite located?
This Real-Time Analyst role at quantanite is based in Cairo, Maadi, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Real-Time Analyst role at quantanite full-time or part-time?
This is listed as a Full Time position. It is posted as a Real-Time Analyst role in the Workforce Management department at quantanite.
Which team or department does the Real-Time Analyst at quantanite belong to?
This Real-Time Analyst position is part of the Workforce Management department at quantanite. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Real-Time Analyst position at quantanite?
Click the "Apply Now" button on this page. You will be redirected to quantanite's official application portal hosted on bamboohr where you can submit your application directly.
When was the Real-Time Analyst job at quantanite posted?
This Real-Time Analyst position at quantanite was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Real-Time Analyst
quantanite
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