RB - Burgundy Private: Service Lead

Axis Bank
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📍 Mumbai, IndiaRegular

About this role

RB - Burgundy Private: Service Lead
INTERNAL USAGE:
No. of Vacancies:1Reports to:Burgundy Private Head
Is a Team leader?NTeam Size:NA
  
Grade:AVP, VP
Business:AffluentDepartment:�Affluent BusinessSub-Department:Affluent CO
Location: 
About Burgundy Private
Burgundy Private is a private  platform, that caters to the high and ultra-high net-worth customer segments. The proposition offers personalised wealth management advisory and solutions research based investment advisory, estate planning, real estate and tax advisory for for HNIs/ ultra HNIs clients.
About the Role

The role of a Service Lead is to support the team of Burgundy Private Bankers and Managing partners to onboard new clients and to manage service to the existing clients through service partners.
Key Responsibilities

�         Ensuring end to end client experience enhancement - Build the right set of processes for ensuring seamless transaction execution for Burgundy Private clients.

�         NPS to be best in class � 76% target for service team - Ensure creation and dissemination of� client experience survey for Burgundy Private clients.

�         Process enhancements for better service efficiency - Create optimal TATs for client onboarding and service requests for Burgundy Private

�         Hiring - Identify, acquire and train the right resources in the Service Partners� team across key locations.

�         Budget allocation - Ensure optimal coverage of Burgundy Private Service Partners in terms of the right level of mapping at the Partner and Clients (Families) level.

�         Team structure - Mobilizing Service Lead role to ensure better productivity across locations with enhanced customer and team management

�         Adhering to bank compliance requirements

�         Ensuring team alignment for bank compliance

�         Encouraging best practices in the team to ensure compliance adherence

Qualifications

Optimal qualification for success on the job is:

�         Graduate or Post Graduate.

�         10+ yrs of work experience in NBFC sector.

�

Role Proficiencies:

For successful execution of the job, a candidate should possess the following:

�         Knowledge of Banking & Investment products & services

�         Delivering the firm- pit the client at the heart of our business and deliver joined up services and solutions aligned to the customer�s need

�         Achieve the operational standards for the business and work within agreed procedures and guidelines displaying high level of integrity at all times

�         Coordinate with cross functional team to manage the TAT and customer experience

�         Provides Support to Affluent RMs

 

Abilities

�         Ability to work effectively across functions

�         Ability to prioritize and make decisions in a fast-paced environment

�         Ability to work as a part of team and contribute towards team goals

�         �Ability to manage multiple tasks/projects and deadlines simultaneously

 

 

Frequently Asked Questions

Is the salary disclosed for the RB - Burgundy Private: Service Lead position at Axis Bank?
The salary for this RB - Burgundy Private: Service Lead role at Axis Bank is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the RB - Burgundy Private: Service Lead position at Axis Bank located?
This RB - Burgundy Private: Service Lead role at Axis Bank is based in Mumbai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the RB - Burgundy Private: Service Lead role at Axis Bank full-time or part-time?
This is listed as a Regular position. It is posted as a RB - Burgundy Private: Service Lead role at Axis Bank.
How do I apply for the RB - Burgundy Private: Service Lead position at Axis Bank?
Click the "Apply Now" button on this page. You will be redirected to Axis Bank's official application portal hosted on ripplehire where you can submit your application directly.
When was the RB - Burgundy Private: Service Lead job at Axis Bank posted?
This RB - Burgundy Private: Service Lead position at Axis Bank was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
RB - Burgundy Private: Service Lead
Axis Bank
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