RB - Acquiring: Key Account Manager - Govt & TASC

About the Role
The Key Account Manager – Govt & TASC is responsible for end-to-end management, servicing and growth of assigned Government and TASC (Trusts, Associations, Societies & Clubs) accounts. The role focuses on ensuring compliant onboarding, smooth deployment, sustained transaction usage and high-quality engagement with institutional stakeholders.

Key Responsibilities
   • Own a defined portfolio of Government, PSU, Semi-Government and TASC institutional accounts within the assigned geography. 
   • Drive transaction growth and solution utilisation across allotted accounts post‑onboarding. 
   • Act as the primary point of contact for day‑to‑day coordination with institutional clients.
   • Build and maintain working relationships with government officials, trustees, administrators and finance teams of assigned institutions. 
   • Ensure regular engagement to understand requirements, address concerns and improve account utilisation. 
   • Support long‑term retention and deepening of institutional relationships.
   • Coordinate with operations, technology and product teams for POS deployments, digital collection setups and bulk installations. 
   • Track implementation timelines and ensure smooth go‑live and stabilisation. 
   • Promote appropriate acquiring solutions based on institutional needs.
   • Manage service issues, downtime or operational escalations for assigned accounts. 
   • Ensure timely resolution in coordination with internal teams, with minimal disruption to institutional operations. 
   • Monitor recurring issues and support preventive interventions.
   • Ensure all onboarding, KYC, pricing and documentation requirements are completed strictly in line with bank policies and regulatory norms, especially for government business. 
   • Maintain accurate records and audit readiness for assigned accounts. 
   • Escalate risk, compliance or process deviations to the Regional Sales Manager proactively.

Qualifications
Optimal qualification for success on the job is:
   • Graduation /Post Graduate degree

Role Proficiencies:
   • 3 – 8 years of experience in banking, payments, institutional or government-facing roles 
   • Exposure to Govt, PSU or TASC client handling preferred 
   • Experience in coordination‑driven, process‑heavy environments
   • Strong coordination and institutional relationship management skills 
   • Understanding of merchant acquiring and digital payment solutions 
   • Attention to detail and documentation discipline 
   • Ability to work across multiple internal stakeholders