[R&D] Customer Interface Engineer (Japanese speaking)

Company Description

Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture push belt for continuously variable transmissions (CVT) in automobiles. In addition, Bosch operates a software and engineering solutions from product engineering, tool development & automation as well as testing & validation solutions (Bosch Global Software Technologies Vietnam).

In July 2014, Bosch set up a new Automotive R&D Center, located in Ho Chi Minh City. The continuous growth of this Centre is in line with Bosch’s strategy in Vietnam, which aims at becoming a manufacturing and R&D hub in the Southeast Asian region. Currently four products are available: connectors, push belt, fuel supply, and diagnosis module (tank leakage).

For further information, please visit our website: www.bosch.com.vn

Job Description

1. Customer requirement management:

• Gather and document customer technical requirements and preferences.
• Translate customer implicit requirements into technical specifications and transfer to internal engineering team.
• Negotiation with customer to balance the customer need and internal capability, documentation and management negotiation result.

2. Technical communication with customer:

• Primary contact for customer about technical and engineering-related matters.
• Provide technical support to customers, including addressing inquiries, quality issues, and offering guidance.
• Understand customer needs, expectations, and concerns to ensure effective communication.
• Translate customer needs and expectations into technically feasible solutions.
• Manage customer requests and work packages in project, ensuring they are completed on time and within scope.
• Monitor project progress and report updates to both internal stakeholders and customers.
• Establish and maintain strong relationships with key customer.

3. Quality gate to customer:

• Ensure that products and solutions delivered to customers meet their requirements and expectations.

Qualifications

• Bachelor’s degree (or higher) in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Engineering or similar subjects.
• Experience with project/ engineering change process in the automotive environment.
• Good understanding of automotive technology, e/wire harness experience or knowledge.
• Native or fluent in Japanese and advanced level in English skills for customer and global team communication.
• Entrepreneurial mindset, high resilience, willingness to take responsibility.
• Proactiveness and openness to learn, work and collaborating in global team.
• Independent, well-structured and goal-oriented way of working.
• Good presentation and negotiation skills.

Additional Information

• Competitive salary, bonuses and allowances.
• Career development in the Bosch group worldwide.
• Top employer in mechanical engineer jobs and employee development policy.