QuickCode Clinical Success Manager

About Radformation

• Time savings through automation
• Error reduction through automated systems
• Increased quality care through advanced algorithms and workflows

Why this role matters

Responsibilities Include:

Work with the sales team to demonstrate Radformation’s QuickCode automated billing QA software to prospective customers 
Evaluate clinical workflows to guide QuickCode configuration to improve efficiency
Drive customer adoption through implementation and training, establishing sustainable QuickCode workflows
Troubleshoot customer issues, which could include configuration, documentation, coding, or software errors, independently  or with the help of the programming team
Proactively check in with current customers to hear feedback and share new features
Host webinars to answer clinics’ questions and highlight features
Test new versions and provide clinical feedback on the software to aid in development and quality assurance
Develop training materials to distribute to clinics
Research new coding guidelines and stay current as updates are released

Required Education and Experience:

Minimum 2 years of clinical experience in radiation oncology and medical coding
Minimum 2 years of experience with ARIA and/or MOSAIQ OIS
AMAC ROCC certified or equivalent
Strong critical thinking skills
Exceptional presentation skills
Positive attitude and a passion for excellence in patient care

Preferred Experience:

5 years of clinical experience in radiation oncology and medical coding
5 years of experience with ARIA and/or MOSAIQ OIS
Customer service experience

Abilities

Enthusiastic about learning new technologies and sharing them with the healthcare community
Thrives with a busy schedule and constant learning environment
Excels at multitasking and managing multiple projects simultaneously
Enjoys listening to clinics’ needs and developing relationships with clinical leaders
Master of coding and radiation oncology clinical workflow
Ability to maintain a positive attitude in a fast-paced and ever-changing work environment
Strong organizational skills and ability to work independently
Highly motivated to help clinicians improve their workflow
Excellent communication skills, both written and oral
Non-judgmental personality and welcoming of ideas and feedback

Benefits & Perks — What Makes Us RAD

We care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to make an impact in the fight against cancer. 

For US teammates (via TriNet):

Health & Wellness

• Multiple high-quality medical plan options with substantial employer contributions toward premiums, often covering the full cost depending on the plan selected.
• Health coverage starting on day one
• Short-term and long-term disability and supplementary life insurance

Financial & Professional Growth

• 401(k) with employer match vested immediately
• Annual reimbursement for professional memberships
• Conference attendance and continued learning opportunities

Work-Life Balance & Perks

• Self-managed PTO and 10 paid holidays
• Monthly internet stipend
• Company-issued laptop and one-time home office setup stipend
• Fully remote work environment with virtual events and yearly retreats, because we like to have fun while doing work that matters

For global teammates (via Deel):

At Radformation, we want every team member to feel supported, no matter where they live. For teammates outside the US, we provide benefits that align with local laws and standards, working with our Employer of Record (EOR) partners to ensure fairness and equity. This means your benefits package will be locally compliant, competitive, and designed to support your health, financial security, and work-life balance.

Our Commitment to Diversity 

Cancer affects people from every walk of life, and we believe our team should reflect that diversity. Radformation is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from all backgrounds and are committed to fostering an inclusive environment for all employees. 

Agency & Candidate Safety Notice

Radformation does not accept unsolicited resumes from agencies without a signed agreement in place. We do not partner with third-party recruiters unless explicitly stated. All legitimate communication from Radformation will come from an @radformation.com email address. If you receive outreach from another domain or via unofficial channels, please contact peopleteam@radformation.com.

AI & Hiring Integrity

At Radformation we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you, your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This helps ensure a fair process for everyone and allows us to see your authentic work. Using such tools during the process may affect your candidacy.