Quality Supervisor
cnx· Concentrix CVG Philippines, Inc.
About this role
Job Title:
Quality SupervisorJob Description
The Supervisor, Quality is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators who support their assigned portfolio. This position is responsible for the skill level and development of the employees on their team, the attainment and accuracy of evaluations across assigned portfolio, and delivering quality related analysis and insights of overall program performance.- Supervise work group, including work assignment and attendance monitoring; provide input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements; manage resources across the assigned portfolio of single client or site (personnel schedules, varying account needs)
- Maintain accurate metrics of direct reports individual performance as well as overall team level performance
- Conduct analysis on quality performance across single site or client and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans
- Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
- Lead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) for respective single site or client
- Ensure consistent application of the quality process/system across assigned site or client including but not limited to calibration sessions, review the reviewer, insights and reporting; administration of applicable certification and training processes up to and including internal and client requirements
Location:
PHL Manila - San LazaroLanguage Requirements:
Time Type:
Full timeFrequently Asked Questions
Is the salary disclosed for the Quality Supervisor position at cnx?
The salary for this Quality Supervisor role at cnx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Supervisor position at cnx located?
This Quality Supervisor role at cnx is based in PHL Manila - San Lazaro. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality Supervisor role at cnx full-time or part-time?
This is listed as a Full time position. It is posted as a Quality Supervisor role in the Concentrix CVG Philippines, Inc. department at cnx.
Which team or department does the Quality Supervisor at cnx belong to?
This Quality Supervisor position is part of the Concentrix CVG Philippines, Inc. department at cnx. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality Supervisor position at cnx?
Click the "Apply Now" button on this page. You will be redirected to cnx's official application portal hosted on workday where you can submit your application directly.
When was the Quality Supervisor job at cnx posted?
This Quality Supervisor position at cnx was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality Supervisor
cnx
You'll be redirected to cnx's official application page on Workday.