Quality Specialist - UPA
cnx· Concentrix CVG Philippines, Inc.
About this role
Job Title:
Quality Specialist - UPAJob Description
The Specialist, Quality is responsible for supporting single or multiple accounts. This position supports the designing of quality related processes, taking a sample of all key customer related quality processes, analysis of results, participating in problem solving, and designing process improvement initiatives. He/she participates in internal quality performance audits, system reviews, and overall application of the quality system across their respective accounts and region.- Evaluate adherence to and efficiency of key customer related quality processes that support ability of organization to achieve business results and client satisfaction for multiple accounts within a single region
- Initiate quality process changes to achieve desired business goals, client and customer satisfaction for multiple accounts within a single region
- Participate in call monitoring sessions and support root cause analysis to achieve desired business goals, client and customer satisfaction for multiple accounts within a single region
- Analyze results and trends on all quality metrics across assigned multiple account(s); facilitate and leads performance improvement teams for multiple accounts within a single region
- Provide feedback to Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) on program level Quality results/trends across region
- Recommends and initiates organizational change, as appropriate for multiple accounts within a single region
- Support management focus on review of key drivers, metrics and operational processes in partnership with primary Quality Manager
- Maintain Quality governance activities, including but not limited to process documentation / standardization, staff onboarding standards, establish career paths, reporting standards, etc. for multiple accounts within a single region
- Maintain integrity of Quality data reporting including input process, validation checks, and output alignment across their respective region
Location:
PHL Manila - San LazaroLanguage Requirements:
Time Type:
Full timeFrequently Asked Questions
Is the salary disclosed for the Quality Specialist - UPA position at cnx?
The salary for this Quality Specialist - UPA role at cnx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Specialist - UPA position at cnx located?
This Quality Specialist - UPA role at cnx is based in PHL Manila - San Lazaro. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality Specialist - UPA role at cnx full-time or part-time?
This is listed as a Full time position. It is posted as a Quality Specialist - UPA role in the Concentrix CVG Philippines, Inc. department at cnx.
Which team or department does the Quality Specialist - UPA at cnx belong to?
This Quality Specialist - UPA position is part of the Concentrix CVG Philippines, Inc. department at cnx. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality Specialist - UPA position at cnx?
Click the "Apply Now" button on this page. You will be redirected to cnx's official application portal hosted on workday where you can submit your application directly.
When was the Quality Specialist - UPA job at cnx posted?
This Quality Specialist - UPA position at cnx was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality Specialist - UPA
cnx
You'll be redirected to cnx's official application page on Workday.