Quality Specialist
CloudFactory
Quality Specialist
Teleperformance Spain· ST_QA
About this role
Purpose of the role:
As a Quality Specialist, you will be at the forefront of our risk management operations, working closely with our client to monitor and elevate our global quality standards. This role is perfect for a highly analytical and proactive individual who thrives on deep data analysis, uncovering critical insights, and implementing improvements that enhance our overall quality performance.
What you will do:
- Quality & Calibration Management: Lead weekly calibration sessions and conduct ongoing audits to address new work streams or areas of concern.
- Reporting & Remediation: Prepare and present monthly quality reports, identifying critical concerns and proposing effective remediation strategies.
- Performance Insight: Provide feedback to Quality Analysts to correct observed errors and support skill development.
- Deep Dive Analysis: Conduct detailed Deep Dives and Root Cause Analyses (RCAs) to understand and mitigate systemic quality issues
- Issue Resolution: Audit and effectively respond to Direct Feedback challenges and clarification requests.
- Operational Support: Manage QA Reviewer access permissions and troubleshoot QA Review-related bugs and technical issues.
You'll be the best for this job if you have the following skills:
- Experience: At least 2 years of experience in Fintech Risk environment (Credit, Fraud Risk)
- Adaptability: Proven ability to thrive in a fast-paced environment and adapt to changing requirements while rigidly maintaining quality standards.
- Data & Analysis: Strong analytical skills, exceptional attention to detail, and proficiency in using Google Sheets, Advanced Excel for complex data analysis. SQL would be a plus.
- Quality Foundation: General knowledge of QA processes and relevant tools.
- Work Ethic: Excellent time management, organizational skills, and a proactive, autonomous approach to work.
- Communication: Exceptional written and verbal communication skills in English is a must.
- Shift: Days to work - Monday to Friday, Time to Work - From 9 to 18
Frequently Asked Questions
Is the salary disclosed for the Quality Specialist position at Teleperformance Spain?
The salary for this Quality Specialist role at Teleperformance Spain is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Specialist position at Teleperformance Spain located?
This Quality Specialist role at Teleperformance Spain is based in Barcelona, Catalonia, Spain. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Quality Specialist at Teleperformance Spain belong to?
This Quality Specialist position is part of the ST_QA department at Teleperformance Spain. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality Specialist position at Teleperformance Spain?
Click the "Apply Now" button on this page. You will be redirected to Teleperformance Spain's official application portal hosted on workable where you can submit your application directly.
When was the Quality Specialist job at Teleperformance Spain posted?
This Quality Specialist position at Teleperformance Spain was posted on Jun 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality Specialist
Teleperformance Spain
You'll be redirected to Teleperformance Spain's official application page on workable.