Quality & Performance Operations

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities

• Customer Relationship and Stakeholder Management: Maintaining positive relationships with business by Initiating important partnerships with internal and external stakeholders.

• Process Improvement: Ensuring that systems, procedures, and methodologies are in place with relevant controls.

• Risk Assessment: Conduct risk assessments on digital projects, existing systems, and third parties to identify potential risks and recommend action plans to mitigate them.

• Compliance Review: Ensure compliance with established policies and applicable regulations by conducting compliance reviews on control effectiveness.

• Policy Development: Assist in developing policies, standards, and guidelines to ensure the safety of IT assets in adherence to business needs, industrial best practices, and regulatory requirements.

• Governance Support: Support the Head of Technology Operations to ensure effective technology risk oversight and governance. Regulatory Support: Assist the technology teams in their interactions with regulators, including inspections, surveys, and consultation papers.

• Third Party Risk Management – Ensure Third Party Risk Management in line with policies and conduct Due Diligences on 3rd party vendors.

• Attestation / Assurance – Conduct thematic reviews of Technology Operations Processes, identify lapses and implement controls together with the Tower Leads

• Audits – Managing internal and external Audits touching Global Technology Operations and ensure alignment on Process / artefacts and potential observations.

Qualifications

• Education: A relevant degree (Bachelor’s or Master’s) in Computer Science, Business, Information Technology,

• Engineering, or related fields with a minimum of 10 years’ experience in Technology Risk / IT Operations. Certifications: CISA / CISSP / CRISC / CISM

• Technology Governance, Risk Management, IT Operations

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.