Quality Improvement and Compliance Manager

Are you a seasoned quality leader who thrives on driving safety, compliance, and best practice?

Hearth Australia is seeking an experienced Quality Improvement and Compliance Manager to join our Quality team who will lead our accreditation, governance, and continuous improvement functions across the organisation. 

In this pivotal role, you will set and uphold standards for compliance, safety, and continuous improvement while shaping a culture of quality and accountability across both head office and support teams.  

You will be primarily based in our Glen Iris office, with occasional travel required to our other Hearth offices and participant locations when required 

What You’ll Lead and Drive in your role:

• Oversee accreditation programs, internal audits, and quality management systems. 

• Drive compliance with NDIS Practice Standards, Safeguards Commission requirements, OHS legislation, and organisational policies. 

• Lead risk assessments, continuous improvement initiatives, and safeguarding frameworks. 

• Manage incident reporting, investigations, and Commission submissions. 

• Coordinate reportable incidents, restrictive practices, and behaviour support compliance. 

• Build a culture of quality, safety, clinical excellence, and workforce capability. 

Your Key Focus Areas in the role will be : 

• Quality, Safety and Compliance Programs 

• Accreditation and Internal Audits 

• Incident Management and Reporting 

• Restrictive Practices and Behaviour Support 

• Occupational Health and Safety (OHS) 

• Staff Training, Supervision and Competency 

• Risk Management and Governance 

• Document Control and Policy Frameworks 

Our Key Selection Criteria for the role:

• Proven experience in a Senior Quality, Governance or Compliance role 

• Qualifications in Disability, Community Services, Nursing or related field 

• Experience in NDIS, Aged Care or Community Services 
  

Strong knowledge of: 

• NDIS Practice Standards 

• High Intensity Support Skill Descriptors 

• Implementing behaviour support plans and restrictive practices 

• Child Safe Standards 

• Human rights-based frameworks 

• Proactive, resilient and solutions-focused 

• Collaborative and confident in working with multidisciplinary teams 

• Clinical governance and quality system leadership 

• Risk management, incident oversight and OHS leadership 

• Strong planning, documentation and stakeholder management 

• Ability to influence, train, and uplift standards across teams 
  

Mandatory requirements 

• Relevant degree in health, disability or related disciplines 

• NDIS Worker Screening Check or the willingness to obtain one 

• Australian working rights 

• Two professional references 

• Ability to work in a fast-paced environment independently and as part of a team 

Why work at Hearth? 

Hearth is a registered NDIS and TAC disability support services provider with a commitment to consistently provide the highest standard of support to our participants. We achieve this through fostering and cultivating long-term, sustainable relationships. 

• Rewarding work - see the people you've recruited succeed and grow over time! 
• Supportive and dynamic team environment 
• Ongoing training and development 
• Competitive salary 
• Hybrid working model 

If this sounds like you, we would love to hear from you! 

Please include both a copy of your resume and a cover letter addressing the key selection criteria, your suitability for the role, and a little about yourself. 
Please note that only shortlisted applicants will be contacted.