Quality Executive
Digitide
Quality Executive
About this role
A1 to A2
• Average PMI (last 6 months)/PMS rating 3 and above
• Min 1 year in current role
• No Warning Letter issued in the past 3 months
• Mandatory E-learning courses certified wherever applicable
- Responsibilities
- To monitor and evaluate the performance of the CCEs and suggest their improvement areas
- To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs.
- To take part in calibrations with the client, OPS, Training and help to resolve the disputes.
- To ensure the process is meeting Client KPIs such as CSAT and Quality scores
- To conduct Quality sessions to share areas of improvements based on the feedback of audits.
- Mock call and OJT certification of New Hire Batches
- Ensure higher Client satisfaction scores
- Identification of root causes and preparing Corrective actions
To give inputs to the CCEs on their improvement areas
- Key Deliverables
- Call audits as per plan, achieving quality levels as per KPI standards
- Communication skills were average, whereas the support role requires strong communication skills.
- The candidate was not familiar with the key Quality KRAs.
- The candidate was unable to answer the scenario-based questions satisfactorily.
Frequently Asked Questions
Is the salary disclosed for the Quality Executive position at Digitide?
The salary for this Quality Executive role at Digitide is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Executive position at Digitide located?
This Quality Executive role at Digitide is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality Executive role at Digitide full-time or part-time?
This is listed as a Full time position. It is posted as a Quality Executive role at Digitide.
How do I apply for the Quality Executive position at Digitide?
Click the "Apply Now" button on this page. You will be redirected to Digitide's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Quality Executive job at Digitide posted?
This Quality Executive position at Digitide was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality Executive
Digitide
You'll be redirected to Digitide's official application page on oraclecloud.