Quality Engineering Intern
Nextern
Quality Engineering Intern
eastpennmanufacturing· Continuous Improvement/Quality
About this role
Get to know East Penn!
Navitas Systems LLC, a leader in comprehensive energy storage solutions, was formed in 2011 with the merger of MicroSun Innovative Energy Storage Solutions and MicroSun Electronics, and the acquisition of lithium battery company A123 Systems’ Government Solutions Group. In 2019, East Penn Manufacturing, one of the world’s leading battery manufacturers, acquired majority interest in Navitas Systems. In SEVEN remarkable decades, East Penn has grown from a one-room shop with a product line of five automotive batteries to one of the world’s leading battery manufacturers with over 10,500 full-time employees, 515 product designs, operations around the world, and hundreds of awards for industry excellence.
At our Navitas facilities we engage in the research, design, development, and manufacture of advanced lithium cells and energy storage products and systems for both commercial customers and U.S. Government/military customers. We invest in our people, they are and always will be the heart of this company. Are you ready to join a family-owned enterprise committed to honoring the contributions of everyone? Then Navitas is the right place for you.
Overview
The Quality Intern will support the Quality department by analyzing the company's current warranty process from end to end. This role will be responsible for documenting how warranty claims are currently handled, identifying inefficiencies and bottlenecks, benchmarking against best practices, and recommending ways to streamline and improve the process — including the possibility of a new system or tool for managing warranty claims going forward.
Responsibilities
- Analyze the current warranty process from claim intake through resolution and closeout
- Map the existing workflow, identifying each step, system, and stakeholder involved
- Review historical warranty data to identify trends, recurring issues, and cycle-time drivers
- Identify inefficiencies, redundant steps, and manual work that could be streamlined or automated
- Benchmark current practices against industry standards for warranty management
- Evaluate current tools and systems (e.g., Smartsheet, ERP, QMS) used to track and manage warranty claims
- Research and recommend potential new systems, software, or process changes to improve efficiency
- Collaborate with cross-functional stakeholders to gather input and validate findings
- Document proposed process improvements, including workflows, templates, and criteria
- Provide weekly progress updates to the Quality Manager
Qualifications
- Currently pursuing a Bachelor's degree in Industrial Engineering, Quality Engineering, Business, or a related field
- Strong analytical, process-mapping, and problem-solving skills
- Familiarity with process improvement concepts (e.g., Lean, Six Sigma, root cause analysis) is a plus
- Comfortable working with data in spreadsheets or quality/business systems
- Ability to work independently, ask clarifying questions, and communicate findings clearly
- Interest in manufacturing, quality systems, or process engineering
Frequently Asked Questions
Is the salary disclosed for the Quality Engineering Intern position at eastpennmanufacturing?
The salary for this Quality Engineering Intern role at eastpennmanufacturing is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Engineering Intern position at eastpennmanufacturing located?
This Quality Engineering Intern role at eastpennmanufacturing is based in Ann Arbor, MI, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality Engineering Intern role at eastpennmanufacturing full-time or part-time?
This is listed as a OTHER position. It is posted as a Quality Engineering Intern role in the Continuous Improvement/Quality department at eastpennmanufacturing.
Which team or department does the Quality Engineering Intern at eastpennmanufacturing belong to?
This Quality Engineering Intern position is part of the Continuous Improvement/Quality department at eastpennmanufacturing. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality Engineering Intern position at eastpennmanufacturing?
Click the "Apply Now" button on this page. You will be redirected to eastpennmanufacturing's official application portal hosted on icims where you can submit your application directly.
When was the Quality Engineering Intern job at eastpennmanufacturing posted?
This Quality Engineering Intern position at eastpennmanufacturing was posted on Jul 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality Engineering Intern
eastpennmanufacturing
You'll be redirected to eastpennmanufacturing's official application page on icims.