Quality Control & Compliance Manager

Quality Control & Compliance Manager

LOCATION:      Aylesford, Kent, Office based

WORKING HOURS: 8am - 4.30pm

CONTRACT: Full-time, Permanent

Join Our Team

We're looking for a Quality Control & Compliance Manager to join our growing team at Pineapple.

This is an exciting opportunity to become part of an award-winning business where you'll play an important role in supporting our continued success. If you're passionate about delivering great results, enjoy working collaboratively and are looking for a company that genuinely values its people, we'd love to hear from you.

What We’re Looking for

The Quality Control & Compliance Manager ensures high standards and compliance with all regulatory, statutory, and internal requirements. The role leads quality auditing, reporting, and data analysis to drive continuous improvement.

You will manage customer feedback and complaints, ensuring effective resolution and clear communication across the business to protect the brand.

The role also oversees ISO certifications and coordinates internal and external audits to keep processes compliant and up to date.

We are seeking a proactive, solution-focused professional with strong quality, audit, and compliance experience

What You'll Be Doing

Quality Control/Aftersales:

• Develop and establish the company's quality & Aftersales Processes, standards and specifications.
• Oversee warranty claims to ensure we meet customer requirements whilst being commercially minded.
• Analysis of trends in product issues, NPS feedback etc to identify key areas of improvement across processes and product.
• Monitor and evaluate the effectiveness of implemented changes to ensure sustained improvement.
• Ensure the company maintains competitive performance through continuous quality improvement.
• Work closely with the purchasing department to establish quality requirements from external suppliers.
• Set and maintain quality control and health & safety standards across the business.
• Oversee and carry out (when required) physical quality checks of products in the warehouse.
• Organise 3rd party pre shipment audits and review the reports.
• Develop, maintain, and continuously improve quality controls and documentation procedures.
• Review existing policies and recommend improvements, including practical implementation steps.
• Collect and analyse performance data, produce statistical reports, and identify improvement opportunities.
• Liaise with colleagues across the wider business in identifying and providing training, tools and techniques to enable others to meet quality standards.
• Lead and develop the Aftersales and Quality Control teams, including specialist upholsterers.
• Perform physical quality inspections of products within the warehouse.
• Communicate recurring quality and operational issues to relevant stakeholders, ensuring clear visibility and timely resolution.
• Undertake additional duties as required to support departmental and business objectives.

Compliance:

• Lead and manage all ISO certification activities across the organisation, including conducting internal audits.
• Take accountability for creating both long-term and short-term H&S plans to ensure there are no illegal activities occurring across the business.
• Conduct internal interviews and compliance assessments across departments to verify adherence to regulatory standards.  
• Educate employees and partners through H&S meetings on how to improve compliance.
• Examine and improving auditing processes to resolve compliance issues fast or prevent them entirely.
• Host internal meetings with employees to address any concerns that they may have about ethical and compliance matters within a department or industry.
• Promote a culture of compliance excellence and operational efficiency across the organisation.
• Manage and maintain all risk assessments and method statements (RAMS).

What success looks like

Success in this role means building a culture of quality, compliance and continuous improvement, ensuring exceptional product standards, customer satisfaction and operational excellence.

Ideally, you’ll have:

• Degree in Quality Management or related field.
• Strong knowledge of ISO standards (particularly ISO 9001 & ISO 14001) with proven experience leading internal and external audits.
• Demonstrated experience in managing compliance frameworks and implementing Quality Management Systems within an integrated management system.
• Commercially minded with a practical, process-driven approach and a focus on continuous improvement.
• Strong analytical skills with the ability to interpret data, identify trends, and drive improvements, with excellent attention to detail.
• Excellent IT skills, including Microsoft Office (Outlook, Excel) and data analysis tools.
• Proven leadership experience, including managing teams, conducting appraisals, performance management, and handling disciplinaries and grievances.
• Ability to lead, support, and develop team members, including training junior staff and delegating effectively.
• Strong communication skills, both written and verbal, with the ability to collaborate across the business.
• Proactive problem-solver with a flexible, can-do attitude and ability to meet tight deadlines.
• Willingness to undertake some physical tasks (manual handling training provided).

Benefits and Perks

Here’s what you can look forward to when you join us:

• We’re proud to be recognised as one of The Sunday Times Best Places to Work for three consecutive years) – and we work hard to make sure our people genuinely feel it
• Competitive salary and a discretionary annual bonus
• 15 work from home days per year
• Pension scheme
• Healthcare Cash Plan – claim back medical, dental and optical costs
• Perks & rewards platform – access hundreds of deals and discounts
• Gym discounts through our perks platform
• Employee Assistance Programme – confidential support when you need it
• 23 days’ holiday plus UK bank holidays, increasing to 26 with length of service
• An extra day off for your birthday
• Loyalty reward for increasing years of service
• Death in service
• Learning & Development platform with online courses, certifications and professional development tools to support your career growth
• Tree planted in your honour when you join – with trees already planted in the UK, Tanzania, Uganda, Kenya and Madagascar
• Sustainability-focused business – committed to low-carbon operations, renewable energy and recycled materials
• Regular team socials and events, including summer and Christmas parties
• Christmas gift
• Monthly Pizza Friday
• Free fruit, snacks, hot drinks and cold beverages
• Refer a friend scheme – £250 reward
• EV car charging facilities
• High-quality, modern office environment
• Free onsite parking / within walking distance from the train station

About Pineapple

Pineapple is a global leader in designing innovative furniture for challenging environments. Founded in 1975 as a family-run business, we've grown into an international organisation with headquarters in Kent and offices in France, Germany and the USA.

With more than 200 employees worldwide, we're passionate about creating furniture that not only looks great and performs exceptionally but also helps create calm, safe and inspiring spaces for the people who use it.

We're proud to have been recognised as one of The Sunday Times Best Places to Work for three consecutive years. Our people are at the heart of everything we do, and we're committed to creating a workplace where everyone feels valued, supported and empowered to succeed.

Our Values

We're proud of the culture we've built and are looking for someone who shares our values:

Teamwork – We work collaboratively, supporting one another and recognising that the best results come from working together.

Committed – We take pride in what we do, showing dedication, reliability and a strong work ethic every day.

Ownership – We take responsibility for our work, act with integrity and continually look for ways to improve.

Positive – We approach challenges with optimism, enthusiasm and a solutions-focused mindset.

Responsive – We act quickly, communicate effectively and always strive to exceed customer expectations.

If you’re looking for a supportive, people-first workplace where you can grow your career and genuinely enjoy coming to work, you’ll feel right at home with us.

Diversity & Inclusion - Pineapple is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

Recruitment agencies: Thank you for your interest in working with Pineapple. We will reach out directly if we require support.