Quality Call Consultant.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group

Mashreq
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📍 EgyptFull time

About this role

  • To monitor of calls / chats and evaluate performance of  staff with regards to the quality of their service and sales techniques.

  • To conduct mystery shopping to customers & staff to measure their overall satisfaction with the call experience.

  • To assist in evaluating overall quality of calls for the center and make necessary recommendations to raise the standard.

  • Provide feedback and suggestion on improving  service scripts to achieve quality requirements.

  • To track that  service promises  made are fulfilled from end to end & check gaps in processes/ fulfillments/execution.

  • To assist in the capture and report of customer feedback towards continual product development and make recommendations for product / process improvements based on the customer experience and feedback.

  • Think creatively and challenge existing procedures to facilitate ongoing change based on customer feedback.

To work closely with QCC, team leaders and Unit Manager to make recommendations for training and dispel any ambiguity

Frequently Asked Questions

Is the salary disclosed for the Quality Call Consultant.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group position at Mashreq?
The salary for this Quality Call Consultant.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group role at Mashreq is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Call Consultant.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group position at Mashreq located?
This Quality Call Consultant.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group role at Mashreq is based in Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality Call Consultant.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group role at Mashreq full-time or part-time?
This is listed as a Full time position. It is posted as a Quality Call Consultant.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group role at Mashreq.
How do I apply for the Quality Call Consultant.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group position at Mashreq?
Click the "Apply Now" button on this page. You will be redirected to Mashreq's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Quality Call Consultant.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group job at Mashreq posted?
This Quality Call Consultant.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group position at Mashreq was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality Call Consultant.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group
Mashreq
Apply for this role ↗

You'll be redirected to Mashreq's official application page on oraclecloud.