Quality Assurance Team Leader

smucker· Big Heart Pet Brands, Inc.
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📍 Buffalo, NYFull time💰 USD 32–34

About this role

Milk-Bone is currently seeking a Quality Assurance Team Leader. This position combines leadership and technical abilities to exemplify our quality culture. This is an excellent position for someone looking to develop their leadership and technical skillset to grow within the JM Smucker organization.

The range for this position is $32-$34 / hour.

Qualifications/Requirements 

  • Able to understand and carry out both oral and written instructions with attention to detail. 

  • Able to work both independently and on a team. 

  • Organization and attention to detail are critical. 

  • Self-starter, must be able to manage time. 

  • Ability to multitask and prioritize workload in a fast-paced environment. 

  • Clear and concise communication skills. 

  • Experience with Microsoft environment including Word, Excel, Power Point is necessary. 

  • Willingness to give and receive feedback.  

  • Ability to problem solve, handle stressful situations and operate with a sense of urgency. 

  • Successful candidate required to have flexibility to work alternate shifts, holidays, and weekends which are required per the production schedule.  

  • Must be able to comprehend and follow documents such as safety policies, Standard Operating Procedures (SOPs), Good Manufacturing Practices (GMPs) and general instructions.  

  • Knowledge of GFSI, BRC and FSMA requirements is a plus. 

  • Must be able to work all shifts, primarily 2nd and 3rd.

 

Responsibilities 

  • Principle accountabilities include the auditing of in-process manufacturing controls ensuring that all products are produced in compliance with Federal, State, Local and JM Smucker requirements. 

  • Inspection, testing and documentation of inbound raw material receipt. 

  • Collaboration with cross functional teams in root cause analysis and problem solving. 

  • Complete preventive controls inspections in accordance with sites Food Safety Plan and fully document root cause analysis and corrective actions for process deviations. 

  • Support the Company and site safety policies. Acts as a role model for safe working practices. Leads observations to promote safe working conditions. 

  • Execute/lead group trainings as required. 

  • Ensures effective communication with their team during shift, between shifts, and with other department resources. 

  • On the floor support for operators during production and sanitation. 

  • Completing on shift and end of shift reports as needed. 

  • Responsible for “audit ready” program management as assigned.​ 

  • Working to further develop your own leadership and technical skills. 

 

Physical Requirements 

  • Ability to lift up to 50 lbs. 

  • Ability to ascend and descend stairways 

  • Constant walking (12,000+ steps per shift), bending, twisting, and carrying of product throughout the facility. 

  • Ability to work on elevated surfaces, maneuver and climb ladders and rail cars. 

  • Ability to be trained and qualified to use fall protection equipment while performing rail car sampling. 

 

Education 

  • Associate’s Degree 

  • 2 years manufacturing experience required; food manufacturing preferred.  

The Right Place for You 

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. 

Stay connected with us on LinkedIn® 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status. 

Frequently Asked Questions

What is the salary for the Quality Assurance Team Leader role at smucker?
The listed salary for this Quality Assurance Team Leader position at smucker is USD 32–34. This is an Full time role.
Where is the Quality Assurance Team Leader position at smucker located?
This Quality Assurance Team Leader role at smucker is based in Buffalo, NY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality Assurance Team Leader role at smucker full-time or part-time?
This is listed as a Full time position. It is posted as a Quality Assurance Team Leader role in the Big Heart Pet Brands, Inc. department at smucker.
Which team or department does the Quality Assurance Team Leader at smucker belong to?
This Quality Assurance Team Leader position is part of the Big Heart Pet Brands, Inc. department at smucker. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality Assurance Team Leader position at smucker?
Click the "Apply Now" button on this page. You will be redirected to smucker's official application portal hosted on workday where you can submit your application directly.
When was the Quality Assurance Team Leader job at smucker posted?
This Quality Assurance Team Leader position at smucker was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality Assurance Team Leader
smucker · 💰 USD 32–34
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You'll be redirected to smucker's official application page on Workday.