Quality Assurance Specialist
crescolabs
Quality Assurance Specialist
Ninja· Food
About this role
We are looking for a Quality Assurance Specialist to monitor, evaluate, and analyze customer service interactions across multiple channels. The role is responsible for ensuring compliance with quality standards, company policies, and SOPs while supporting an excellent customer experience.
The successful candidate will conduct quality evaluations, prepare performance reports, monitor KPIs, identify performance gaps, and provide data-driven insights to support continuous improvement. The role will also involve collaborating with trainers, team leaders, and management to improve service quality and customer satisfaction.
- Minimum 1 year of experience in Customer Service/Contact Center Quality Assurance (QA).
- Fluent in English.
- Advanced proficiency in Microsoft Excel.
- Experience with QA/customer service platforms is preferred.
- Ensure adherence to company policies, SOPs, and complaint-handling procedures, and escalate critical risks when required.
- Conduct daily multi-channel quality evaluations against approved scorecards.
- Track KPIs and analyze quality trends.
- Identify coaching needs and recurring errors.
- Prepare daily, weekly, and monthly performance reports using Microsoft Excel.
- Participate in calibration sessions to ensure evaluation accuracy and consistency.
- Collaborate with trainers and management to enhance service quality.
- Strong analytical, communication, feedback-delivery, and problem-solving skills.
- High attention to detail.
- Evaluation volume and coverage rate.
- Evaluation accuracy and calibration score.
- Reporting timeliness and accuracy.
- Compliance adherence rate and critical error detection.
Frequently Asked Questions
Is the salary disclosed for the Quality Assurance Specialist position at Ninja?
The salary for this Quality Assurance Specialist role at Ninja is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Assurance Specialist position at Ninja located?
This Quality Assurance Specialist role at Ninja is based in Riyadh, Riyadh Province, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Quality Assurance Specialist at Ninja belong to?
This Quality Assurance Specialist position is part of the Food department at Ninja. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality Assurance Specialist position at Ninja?
Click the "Apply Now" button on this page. You will be redirected to Ninja's official application portal hosted on workable where you can submit your application directly.
When was the Quality Assurance Specialist job at Ninja posted?
This Quality Assurance Specialist position at Ninja was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality Assurance Specialist
Ninja
You'll be redirected to Ninja's official application page on workable.