Quality Assurance Manager
dexterra
Quality Assurance Manager
villagroup· Admin & General
About this role
Company Description
Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.
Job Description
The Quality Assurance Executive is responsible for ensuring that the hotel maintains high standards of service quality, guest satisfaction, and compliance with internal policies and industry regulations. This role will involve conducting regular audits, training staff, and implementing quality assurance programs to enhance the overall guest experience.
- Quality Audits:
- Conduct regular audits of hotel operations, including guest service, housekeeping, food and beverage, and other departments to ensure adherence to quality standards.
- Prepare detailed reports on findings and recommend corrective actions as necessary.
- Guest Satisfaction:
- Monitor guest feedback through surveys, online reviews, and direct feedback to identify areas for improvement.
- Analyze guest satisfaction metrics and recommend initiatives to enhance the overall guest experience.
- Standard Operating Procedures (SOPs):
- Assist in the development, implementation, and revision of Standard Operating Procedures for various hotel functions.
- Ensure that all team members are trained in and adhere to established SOPs.
- Compliance and Safety:
- Ensure that the hotel complies with health, safety, and sanitation regulations and guidelines.
- Monitor risk management practices and work with relevant departments to implement safety protocols.
- Reporting and Documentation:
- Maintain accurate records of audits and quality assurance initiatives.
- Provide regular reports to management on quality assurance activities and outcomes.
- Coordination with Departments:
- Collaborate with various departments to resolve quality issues and implement improvement plans.
- Act as a liaison between management and staff, facilitating communication regarding service standards and quality expectations.
Qualifications
- Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
- Previous experience in quality assurance, hotel operations, or a customer service role in the hospitality industry preferred.
- Strong understanding of hotel operations and service quality standards.
- Excellent analytical, communication, and interpersonal skills.
- Detail-oriented with strong problem-solving abilities.
- proficiency in Microsoft Office.
Additional Information
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Frequently Asked Questions
Is the salary disclosed for the Quality Assurance Manager position at villagroup?
The salary for this Quality Assurance Manager role at villagroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Assurance Manager position at villagroup located?
This Quality Assurance Manager role at villagroup is based in Villa Park, , Maldives. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality Assurance Manager role at villagroup full-time or part-time?
This is listed as a Full time position. It is posted as a Quality Assurance Manager role in the Admin & General department at villagroup.
Which team or department does the Quality Assurance Manager at villagroup belong to?
This Quality Assurance Manager position is part of the Admin & General department at villagroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality Assurance Manager position at villagroup?
Click the "Apply Now" button on this page. You will be redirected to villagroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Quality Assurance Manager job at villagroup posted?
This Quality Assurance Manager position at villagroup was posted on Oct 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality Assurance Manager
villagroup
You'll be redirected to villagroup's official application page on SmartRecruiters.