Quality Assurance Analyst

ROLE OVERVIEW

We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to maintain the quality of our products/services through rigorous testing, analysis, and process improvements. This person will have at least 1 years’ experience in quality assurance, experience serving international customers, and a keen eye for detail and a dedication to upholding and enhancing quality standards.

KEY RESPONSIBILITIES

The essential functions include, but are not limited to the following:

· Identify and report issues and opportunities for improvement related to processes and procedures.

· Develop and maintain documentation related to Quality Assurance processes, including reports, metrics, and improvement plans.

· Perform thorough quality checks, tests, and inspections on products/services at various stages of the production/service delivery process.

· Identify and report defects, deviations, or non-conformances, and work with cross-functional teams to address and resolve issues.

· Train and support team members on quality standards, processes, and best practices.

· Participate in meetings as needed.

· Stay updated on industry standards and regulations related to US healthcare and Quality Assurance.

· Supporting and sustaining a positive work environment that fosters team performance through own work and behavior.

· Performing special tasks and assignments as needed.

Requirements:

· Candidate must possess at least a Bachelor's/College Degree, any field; equivalent combination of education and/or experience will be considered.

· Minimum 1 years’ experience in quality assurance.

· 1 year of work experience specializing in US health insurance, customer service, or data entry is a plus.

· Strong knowledge of quality control methodologies, and techniques.

· Analytical mindset with the ability to interpret data and identify trends.

· Detail-oriented with a focus on continuous improvement and problem-solving.

· Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion.

· Proficient in Microsoft Office (Word, Excel, Teams, Outlook)

· Good personal skills with the ability to effectively work and collaborate with individuals or group. at all organizational levels; ability to work independently and as a part of a team.

· Ability to maintain confidentiality of sensitive information.

Preferred

• 2 years of work experience specializing in data entry, customer service, or US health insurance is a plus