Quality Assurance Administrator - Fixed Term Contract: 12 Months
Bidvest Bank· Fleet Sales and Asset Finance
About this role
PRIMARY PURPOSE
To provide support in updating and maintaining the quality management system within the Fleet & Asset Finance division, included but not limited to identifying risks by monitoring the contract requirements monitoring service credits on the Telkom and Transnet account; and monitoring and distributing the customer satisfaction reports. Maintain all documented processes on the Intranet
TECHNICAL COMPETENCY REQUIREMENT
- Proficiency in MS Office is a must.
- Ability to maintain accurate records and documentation
- Strong attention to detail
REQUIRED MINIMUM EDUCATION AND TRAINING
• Matric
• Diploma in Fleet Management/Road Transport Management (Preferred), or
• Tertiary qualification in Fleet/Mechanical (Diesel, Petrol, Auto Electrical)
REQUIRED MINIMUM WORK EXPERIENCE
- 1 - 3 years Fleet and Quality Management
- Experience in data maintenanceence
KEY PERFORMANCE AREA (KPA)
Customer Centricity
- Ensures customer service excellence
- Communicate vision and services
- Identify problem areas and ensure corrective action is taken.
- Analysis of the month-end reports to ensure accuracy of data.
- Interprets business/customer requirements to provide timeous solutions.
- Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround time.
Operational Excellence
- Plan workload effectively
- Create, maintain and enhance effective working relationships with staff, customers and service providers
- Exchange information to solve wider problems and assist in making these decisions
- Understand how the function impacts on other business units and ultimately on business results.
- Adhere to business policies and procedures.
- Comply with quality management system and objections.
- Update and implement new quality management requirements.
- Assist in developing and implementing standard procedures and policies
- Monitor key risks areas.
- Assist in manage the service credits on the Telkom account.
- Review business policies and procedures and recommend changes where necessary.
- Create, maintain and enhance effective working relationships with staff and other departments
Data management
- Update records, documents and procedures for the division
- Monitor customer contract matrix for the division.
- Assist with customer queries.
- Assist in ensure corrective and preventative action is implemented.
- Monitor customer satisfaction surveys
- Monitor service credits for Telkom.
- Ensure agreed on timelines are met when acting on requests.
- Accuracy and attention to details.
- General Admin request
Reporting
- Document Control
- Monthly reporting
- General reporting
This position is advertised in line with our commitment to Employment Equity.
Frequently Asked Questions
Is the salary disclosed for the Quality Assurance Administrator - Fixed Term Contract: 12 Months position at Bidvest Bank?
The salary for this Quality Assurance Administrator - Fixed Term Contract: 12 Months role at Bidvest Bank is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Assurance Administrator - Fixed Term Contract: 12 Months position at Bidvest Bank located?
This Quality Assurance Administrator - Fixed Term Contract: 12 Months role at Bidvest Bank is based in johannesburg, ZA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality Assurance Administrator - Fixed Term Contract: 12 Months role at Bidvest Bank full-time or part-time?
This is listed as a CONTRACTOR position. It is posted as a Quality Assurance Administrator - Fixed Term Contract: 12 Months role in the Fleet Sales and Asset Finance department at Bidvest Bank.
Which team or department does the Quality Assurance Administrator - Fixed Term Contract: 12 Months at Bidvest Bank belong to?
This Quality Assurance Administrator - Fixed Term Contract: 12 Months position is part of the Fleet Sales and Asset Finance department at Bidvest Bank. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality Assurance Administrator - Fixed Term Contract: 12 Months position at Bidvest Bank?
Click the "Apply Now" button on this page. You will be redirected to Bidvest Bank's official application portal hosted on breezy where you can submit your application directly.
When was the Quality Assurance Administrator - Fixed Term Contract: 12 Months job at Bidvest Bank posted?
This Quality Assurance Administrator - Fixed Term Contract: 12 Months position at Bidvest Bank was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality Assurance Administrator - Fixed Term Contract: 12 Months
Bidvest Bank
You'll be redirected to Bidvest Bank's official application page on breezy.