Quality Analyst
taskus
Quality Analyst
smartcoin· Customer Support
About this role
Responsibilities:
- Monitor and evaluate V-KYC Audit (70+ per day) to ensure quality standards are met.
- Expertise in VKYC audit and review process
- Identify areas of improvement and provide actionable feedback to agents.
- Prepare and share weekly/monthly quality reports.
- Collaborate with training and operations teams to implement process improvements.
- Conduct calibration sessions, quality sessions, dip checks,TNI to ensure consistency in evaluations.
- Assist in updating quality guidelines and audit forms based on business needs.
- Prepare dashboards and review performance metrics regularly.
Skills & Requirements:
- 1–3 years of experience in a QA role, preferably in fintech or banking.
- Strong analytical and communication skills; fluency in Hindi and English is a must.
- Graduation in any stream.
- Attention to detail and a proactive approach to problem-solving.
- Familiarity with QA tools, CRM systems, and dashboard preparation.
- Strong knowledge of Excel is a must.
- 7-day working shift with one Fixed week off.
Frequently Asked Questions
Is the salary disclosed for the Quality Analyst position at smartcoin?
The salary for this Quality Analyst role at smartcoin is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Quality Analyst role at smartcoin full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Quality Analyst role in the Customer Support department at smartcoin.
Which team or department does the Quality Analyst at smartcoin belong to?
This Quality Analyst position is part of the Customer Support department at smartcoin. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality Analyst position at smartcoin?
Click the "Apply Now" button on this page. You will be redirected to smartcoin's official application portal hosted on keka where you can submit your application directly.
When was the Quality Analyst job at smartcoin posted?
This Quality Analyst position at smartcoin was posted on Oct 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality Analyst
smartcoin
You'll be redirected to smartcoin's official application page on keka.