QSSK- IT MANAGER

JOB TITLE: IT MANAGER

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experienced IT Manager to work in Nairobi, Kenya.

Job Purpose

·         Own the delivery of the technology agenda, translating business objectives into systems, data, and service capability across the operating companies.

·         Partner with functional leadership and operating company management to define, prioritise, and deliver technology investments that measurably improve commercial performance, operational efficiency, and regulatory standing.

·         Accountable for the security, availability, integrity, and regulatory compliance of information systems and data.

Key Responsibilities

1. IT Strategy and Governance

·         Define and maintain the IT strategy and roadmap in alignment with the Corporate Strategy.

·         Determine capital investment parameters, priorities, and risk appetite for IT initiatives to maximise return on investment.

·         Advise the management team on emerging technologies and digital trends, including governance of artificial intelligence adoption.

·         Maintain the IT policy framework and ensure it remains current against the regulatory environment.

2. Business Partnering and Digital Transformation

·         Engage departmental and operating company leadership to understand functional strategy and agree supporting functional IT strategy.

·         Translate business requirements into functional and non-functional specifications for new or changed services.

·         Lead identification and delivery of process digitisation and automation opportunities across Finance, Supply Chain, Production, Sales, Quality, and Laboratory functions.

·         Act as the internal authority linking technology investment to commercial outcome, ensuring each initiative carries a defined baseline, target benefit, and named business owner.

3. Project and Portfolio Delivery

·         Manage the technology project portfolio, sequencing initiatives against business priority, resource availability, and budget.

·         Deliver multi-disciplinary projects within agreed time, scope, and budget constraints, applying consistent project governance from charter through to benefits realisation.

·         Provide technology leadership and governance to business-led projects with a systems or data component.

4. Information Security, Data Protection and Business Continuity

·         Identify, classify, remediate, and mitigate vulnerabilities across information systems.

·         Maintain and test the disaster recovery plan in accordance with the business continuity policy.

·         Ensure compliance with the Kenya Data Protection Act 2019 and maintain readiness for regulatory engagement with the Office of the Data Protection Commissioner.

·         Ensure system controls, access management, audit trails, and electronic records meet requirements.

·         Deliver cyber security awareness training and manage security incidents through detection, containment, recovery, and lessons learned.

5. IT Service Operations

·         Ensure reliable, secure, and cost-effective operation of infrastructure, applications, networks, and end-user services.

·         Approve and validate IT requests for software, hardware, and service change.

·         Maintain the systems and asset register and manage the technology lifecycle.

·         Report IT service performance to the management team monthly.

6. Data, Analytics and Reporting

·         Develop and maintain the data and analytics capability, including reporting platforms, data quality standards, and management information delivery.

·         Ensure business decision-makers have timely, accurate, and accessible performance data.

7. Vendor, Contract and Financial Management

·         Develop and implement IT service management agreements, operational level agreements, and underpinning contracts.

·         Manage vendor performance, escalation, and commercial relationships.

·         Develop and manage the ICT operating and capital budget.

Requirements

Education

·         Degree in Information Technology, Computer Science, or a related discipline.

·         Master's degree is an added advantage.

Experience

·         7+ years' experience leading IT operations in a large or multi-site environment.

·         5+ years project management experience.

·         Demonstrated experience of ERP or business systems implementation.

·         Working knowledge of the Kenya Data Protection Act 2019 and operating IT within a regulated manufacturing or laboratory environment.

Professional Certifications (one or more)

·         Information security (CISSP, CISM, or CISA).

·         Service management (ITIL v4).

·         Project management (PMP or PRINCE2).

·         Data protection.

Technical Skills

·         Operating systems: Windows Server 2016–2022, Windows 11, Linux fundamentals.

·         Identity and productivity: Microsoft 365, Microsoft Entra ID, Exchange.

·         Networking: structured networking and wireless (CCNA level or equivalent), enterprise firewall technologies.

·         Databases and reporting: SQL Server, Power BI.

·         Business systems: SYSPRO ERP, Odoo Enterprise, LIMS, field sales and distribution applications, HR information systems, KRA eTIMS.

·         Security: endpoint detection and response, SIEM and log monitoring, vulnerability management, backup and disaster recovery.

·         Cloud and telephony: cloud infrastructure and services, cloud PBX.

·         Governance: ITIL service management, PRINCE2 or PMP project management.

Core Competencies

·         Strong leadership and team management skills.

·         Strategic thinking and business partnering ability.

·         Excellent communication and stakeholder management skills.

·         Strong analytical and problem-solving abilities.

·         High integrity and accountability.

·         Results-oriented with a continuous improvement mindset.

Interested and qualified applicants should submit their applications through the link below

Note: Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.