QC Incoming Expert Technician

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. 

QC Incoming Technician (B3)

Location: Lilly Concord, North Carolina (Plant 0492)
Department: Quality Control, Incoming QC (IQC)

Job Description:

The QC Incoming Technician performs inspection, sampling, and disposition support activities for incoming materials in accordance with Good Manufacturing Practice (GMP) requirements, site procedures, and material specifications. The technician serves as a critical control point in the material supply chain, ensuring that only compliant materials are released for manufacturing and laboratory use. This role requires strong attention to detail, sound documentation practices, and the ability to work effectively with Warehouse, Procurement, Supply Chain, Quality Assurance (QA), and Manufacturing partners.

Key Responsibilities:

• Perform visual, dimensional, and attribute inspections of incoming materials, including consumables, device components, primary and secondary packaging components, Printed Packaging Materials (PPM), and laboratory media, in accordance with approved specifications and Standard Operating Procedures (SOPs).
• Verify supplier documentation, including Certificates of Analysis (CoA) and Certificates of Conformance (CoC), against specification requirements.
• Perform PPM verification activities, including text, artwork, barcode, and color verification against approved master copies.
• Identify, segregate, and escalate nonconforming materials in accordance with site procedures.
• Record inspection results accurately and contemporaneously in compliance with ALCOA+ data integrity principles (Attributable, Legible, Contemporaneous, Original, Accurate, and Complete, Consistent, Enduring, and Available).
• Enter and maintain inspection results and material status in SAP and the Laboratory Information Management System (LIMS).
• Support the creation and maintenance of SAP inspection characteristics for new and existing materials.
• Review and revise SOPs, work instructions, and inspection forms as assigned.
• Initiate and support deviations, nonconformance reports, and supplier complaints related to incoming materials.
• Participate in investigations and support Corrective and Preventive Actions (CAPA) as assigned.
• Support internal self-inspections, corporate audits, and regulatory inspections.
• Maintain training compliance and a state of inspection readiness within the work area.
• Partner with Warehouse, Procurement, QA, and Manufacturing to prioritize inspections and support material availability for production schedules.
• Communicate inspection status, backlogs, and material issues to team leadership in a timely manner.
• Identify and contribute to continuous improvement initiatives that enhance efficiency, compliance, and right-first-time performance.

Basic Requirements

• High school diploma or General Educational Development (GED) equivalent.
• Experience working in a GMP-regulated pharmaceutical, biotechnology, or medical device environment.
• Experience with SAP, LIMS (preferably LabVantage), and electronic document management systems such as Veeva Vault.
• Experience performing incoming inspection of materials such as consumables, components, media, and printed packaging materials.
• Strong attention to detail and commitment to good documentation practices.
• Effective written and verbal communication skills and the ability to work both independently and within a team.

Additional Information

• This position is primarily based on site and may require work in warehouse and controlled environments, including gowning where applicable.
• The role may require lifting and moving materials, standing for extended periods, and the use of Personal Protective Equipment (PPE).
• Occasional overtime, off-shift, or weekend support may be required based on business needs.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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