QA Supervisor
driscolls
QA Supervisor
ReWorks Solutions· ReWorks
About this role
Job Opening: QA Supervisor
Location: South Africa (Remote)
Employment Type: Full-Time
Working Hours: Monday to Friday (9 AM - 5 PM EST)
We are seeking an experienced QA Supervisor based in South Africa to support a U.S.-based Applied Behavior Analysis (ABA) healthcare provider.
The role will oversee quality assurance processes and the QA team, ensuring accuracy, compliance, productivity, and adherence to client standards. Direct ABA experience is advantageous but not essential for candidates with strong healthcare or BPO quality assurance experience.
Key Responsibilities
- Supervise and manage the QA team.
- Conduct and oversee quality audits.
- Monitor quality scores, productivity, KPIs, and turnaround times.
- Review healthcare documentation for accuracy and compliance.
- Identify recurring errors, trends, and process gaps.
- Provide coaching, feedback, and corrective action plans.
- Prepare QA reports and communicate findings to management.
- Maintain QA scorecards, audit trackers, and quality standards.
- Support training and continuous process improvement.
- Ensure compliance with client requirements, confidentiality, and HIPAA standards.
Requirements
- 5+ years' QA, auditing, compliance, or quality control experience.
- 2+ years' supervisory/team leadership experience.
- Healthcare, medical administration, insurance, or BPO experience strongly preferred.
- Experience managing QA KPIs, audits, scorecards, and team performance.
- Strong analytical, reporting, and problem-solving skills.
- Excellent attention to detail and communication skills.
- Experience with U.S. healthcare, ABA, CentralReach, HIPAA, medical insurance, or clinical documentation is advantageous.
- Must be able to work U.S. hours from South Africa.
Ideal Candidate
An experienced QA Supervisor or QA Team Leader from a South African BPO or healthcare environment who can manage a team, maintain quality standards, identify performance gaps, and support a U.S.-based healthcare client.
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Frequently Asked Questions
Is the salary disclosed for the QA Supervisor position at ReWorks Solutions?
The salary for this QA Supervisor role at ReWorks Solutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the QA Supervisor job at ReWorks Solutions remote?
Yes, this QA Supervisor position at ReWorks Solutions is remote, with team members based in Remote, South Africa. You can work from home or anywhere in the supported regions.
Which team or department does the QA Supervisor at ReWorks Solutions belong to?
This QA Supervisor position is part of the ReWorks department at ReWorks Solutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the QA Supervisor position at ReWorks Solutions?
Click the "Apply Now" button on this page. You will be redirected to ReWorks Solutions's official application portal hosted on workable where you can submit your application directly.
When was the QA Supervisor job at ReWorks Solutions posted?
This QA Supervisor position at ReWorks Solutions was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
QA Supervisor
ReWorks Solutions
You'll be redirected to ReWorks Solutions's official application page on workable.