Commercial Plumbing Foreman
Dave Jones LLC
QA Customer Service Representative
Dave Jones LLC· Quality Assurance
About this role
At Dave Jones, we’re not just a full-service mechanical subcontractor—we’re a team dedicated to building careers that thrive. We specialize in plumbing, heating, cooling, electrical, and fire sprinkler installations for residential and commercial projects! We also offer a complete service department for Southern Wisconsin capable of handling projects of any size!
Our Core Values—Customer Focused, Excellence, Family, Forward Thinking, Giving Back, and Work Hard, Play Hard—drive everything we do. If you're humble, hungry, and smart, and you're looking to grow in an exciting new construction environment, we want you on our team. Join us at Dave Jones, where your career can reach new heights while working on projects big and small.
POSITION DESCRIPTION:
As a QA Customer Service Representative at Dave Jones, you will be the first point of contact for our valued General Contractors and Builder customers within our Quality Assurance Segment. You’ll play a crucial role in ensuring customer satisfaction by providing excellent support and information concerning our services. Your effective communication and problem-solving skills will help build trust and relationships with our clients.
COMPENSATION:
- Hourly wage is set between $23.00 and $26.00 per hour, dependent on experience.
ESSENTIAL JOB DUTIES AND RESPONSIBILITES:
- Answer customer inquiries via phone, email. and builder portals with professionalism and courtesy.
- Provide accurate information regarding services and assist customers in placing requests.
- Resolve customer complaints and issues in a timely manner to enhance customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with various departments to provide seamless service.
- Coordinate with our service technicians to ensure first call completion success
SCHEDULE:
- Monday - Friday
- 7:00AM - 3:30PM
- High School Diploma or Equivalent
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Proficient in Microsoft Office Suite and CRM software
- Ability to work in a fast-paced environment
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Frequently Asked Questions
Is the salary disclosed for the QA Customer Service Representative position at Dave Jones LLC?
The salary for this QA Customer Service Representative role at Dave Jones LLC is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the QA Customer Service Representative position at Dave Jones LLC located?
This QA Customer Service Representative role at Dave Jones LLC is based in Madison, Wisconsin, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the QA Customer Service Representative role at Dave Jones LLC full-time or part-time?
This is listed as a Full time position. It is posted as a QA Customer Service Representative role in the Quality Assurance department at Dave Jones LLC.
Which team or department does the QA Customer Service Representative at Dave Jones LLC belong to?
This QA Customer Service Representative position is part of the Quality Assurance department at Dave Jones LLC. See the full job description for more information about the team structure and responsibilities.
How do I apply for the QA Customer Service Representative position at Dave Jones LLC?
Click the "Apply Now" button on this page. You will be redirected to Dave Jones LLC's official application portal hosted on workable where you can submit your application directly.
When was the QA Customer Service Representative job at Dave Jones LLC posted?
This QA Customer Service Representative position at Dave Jones LLC was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
QA Customer Service Representative
Dave Jones LLC
You'll be redirected to Dave Jones LLC's official application page on workable.