Team Lead - Customer Experience
smartcoin
QA - Collections_Olyv40
smartcoin· Collections
About this role
About Olyv
Olyv is India’s fastest growing, fully-automated next-gen Fintech company aiming to address the credit requirements of innumerous self-employed micro entrepreneurs, micro-merchants and middle/lower-income salaried individuals. Our platform also offers digital gold savings, credit health products, among others.
Headquartered in Bengaluru, Olyv was conceived in 2017 with a mission to provide financial inclusion to the underserved market. The company has been facilitating micro-credit through its cutting-edge app and has witnessed rapid growth with over 4 Cr+ users and 1 million+ loan disbursed through its AI & ML-powered modules in over 19,000 pin codes across India. Olyv's app-based credit platform offers instant credit options through 100% automation at a pan-India scale. The company has been supported by reputed fintech investors like LGT Lightstone, Accion Venture Lab, Unicorn India Ventures etc. Olyv has been recognized nationally and internationally for its efforts at Google’s Launchpad Accelerator, Global Inclusive50 by MetLife, VISA, IFC, etc.
Quality Analyst (QA) – Collections
Role Overview:
The Quality Analyst is responsible for monitoring collection calls, evaluating agent performance, and ensuring adherence to quality and compliance standards.
Key Responsibilities:
Monitor customer calls and interactions to evaluate agent performance.
Provide actionable feedback to improve agent quality and collections performance.
Use quality evaluation forms to capture insights from monitored calls.
Conduct call calibration sessions with operations teams.
Identify process gaps and support process improvement initiatives.
Prepare quality reports and share insights with internal stakeholders.
Experience:
1–3 years of experience in Quality Assurance / Collections / Voice Process.
Skills:
Strong communication and analytical skills
Experience in call monitoring and quality audits
Understanding of collections process and compliance.
Languages : English & Hindi is Must ( Knowing any south languages add on)
Frequently Asked Questions
Is the salary disclosed for the QA - Collections_Olyv40 position at smartcoin?
The salary for this QA - Collections_Olyv40 role at smartcoin is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the QA - Collections_Olyv40 position at smartcoin located?
This QA - Collections_Olyv40 role at smartcoin is based in Bangalore, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the QA - Collections_Olyv40 role at smartcoin full-time or part-time?
This is listed as a FULL TIME position. It is posted as a QA - Collections_Olyv40 role in the Collections department at smartcoin.
Which team or department does the QA - Collections_Olyv40 at smartcoin belong to?
This QA - Collections_Olyv40 position is part of the Collections department at smartcoin. See the full job description for more information about the team structure and responsibilities.
How do I apply for the QA - Collections_Olyv40 position at smartcoin?
Click the "Apply Now" button on this page. You will be redirected to smartcoin's official application portal hosted on keka where you can submit your application directly.
When was the QA - Collections_Olyv40 job at smartcoin posted?
This QA - Collections_Olyv40 position at smartcoin was posted on Oct 6, 2026. Apply as soon as possible — early applications are often reviewed first.
QA - Collections_Olyv40
smartcoin
You'll be redirected to smartcoin's official application page on keka.