Public Service Assistant

wtcpl· Teen
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📍 Warren, Ohio, United StatesFull time💰 USD 14+

About this role

Warren-Trumbull County Public Library is seeking a friendly, service-minded Public Service Assistant to join our Teen Services Division in Warren. This is a full-time opportunity for someone who enjoys helping the public, staying active on the floor, and supporting the day-to-day operations that keep the library running smoothly.


Position Summary

The Public Service Assistant provides public service — including circulation, general reference, and readers' advisory — to library customers.


What You'll Do

Circulation Operations

  • Process Search Ohio and other interlibrary loan requests; sort, shelve, and read shelves for accuracy
  • Pull holds and collection lists; register borrowers and enter registration data
  • Check materials in and out, including emptying book drops; collect payments
  • Clean, inspect, and perform minor repairs on incoming materials

General Reference & Readers' Advisory

  • Create displays and bulletin boards
  • Provide general information about library services, directing users to other divisions or locations as needed
  • Place holds; answer general reference and readers' advisory questions, referring advanced questions to librarians and associates as appropriate

Technology Assistance

  • Support public use of photocopiers, printing, faxing, and scanning services
  • Assist users with public computers and catalog terminals; troubleshoot minor issues and escalate as needed
  • Help users navigate library apps, websites, platforms, and databases across devices

Library Operations

  • Answer phones, handle cash drawer, and assist with opening/closing duties
  • Apply library policies and maintain accurate records and statistics

Library Initiatives

  • May assist with program preparation, facilitation, and registration
  • May support community outreach and serve on library committees

Professional Ethics

  • Maintain patron confidentiality and uphold the ALA Code of Ethics


What You'll Bring

Required

  • High school diploma or equivalent

Preferred

  • Customer service experience highly desirable

Skills & Abilities

  • Strong communication and analytical skills tailored to user needs
  • Comfort learning new systems and basic tech troubleshooting
  • Accuracy with financial transactions and recordkeeping
  • Warm, welcoming demeanor and attention to detail
  • Ability to engage in ongoing continuing education relevant to the role

Compensation

  • Starting salary: $14.24/hour
  • Full-time position

Benefits

  • Health insurance with employer HSA contribution
  • Life insurance
  • Ohio Public Employees Retirement System (OPERS): 10% employee contribution, 14% employer contribution
  • 13 paid holidays
  • Paid Time Off (PTO)
  • Employee Assistance Program (EAP)
  • Continuing education opportunities


How to Apply

Apply online directly through the Library's careers website: https://wtcpl.bamboohr.com/careers

Internal applicants: please apply by 10/16/2026. Position will remain open until filled.

Frequently Asked Questions

What is the salary for the Public Service Assistant role at wtcpl?
The listed salary for this Public Service Assistant position at wtcpl is USD 14+. This is an Full time role.
Where is the Public Service Assistant position at wtcpl located?
This Public Service Assistant role at wtcpl is based in Warren, Ohio, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Public Service Assistant role at wtcpl full-time or part-time?
This is listed as a Full time position. It is posted as a Public Service Assistant role in the Teen department at wtcpl.
Which team or department does the Public Service Assistant at wtcpl belong to?
This Public Service Assistant position is part of the Teen department at wtcpl. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Public Service Assistant position at wtcpl?
Click the "Apply Now" button on this page. You will be redirected to wtcpl's official application portal hosted on bamboohr where you can submit your application directly.
When was the Public Service Assistant job at wtcpl posted?
This Public Service Assistant position at wtcpl was posted on Oct 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Public Service Assistant
wtcpl · 💰 USD 14+
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