Public Safety Dispatcher

Overview

The Public Safety Dispatcher is responsible for making and receiving emergency and non-emergency requests for service and dispatching the proper resource for the request received. A request for service may be presented in person, by telephone or by radio communications from inside and outside the resort.

Responsibilities

• Immediately broadcasts requests for service to the appropriate resource and logs all pertinent information regarding request in the CAD (computer aided dispatch system).
• Requests off-site emergency services when directed by an authorized employee.
• Determines the ‘who, what and where’ needs of the person requesting assistance,
• Relays the request for assistance in a clear and calm manner to the proper resource(s) of the department or off-site agency.
• Ensures that all information regarding the date, time of request, name/contact of requestor, nature of request, time a resource was notified, time the resource arrived on-scene and the time the resource returned to service after completion of the call for assistance is captured and historically preserved through data entry into CAD system.
• Monitors Public Safety Camera network.
• Receives required check-ins by off-site personnel and reports any inconsistencies or lapse of contacts.
• Maintains control of old valet parking entry requests.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• One year of prior experience in a customer service position within gaming, hospitality, or service industry.
• Basic computer proficiency utilizing Microsoft applications, e-mail, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must have or obtain within 90 days of employment a valid security guard registration on file with the Bureau of Security & Investigative Services and maintain license throughout employment.
• Must have or obtain within 90 days of employment CPR certification and maintain certification throughout employment.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Strategic Thinking: Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization.
• Conceptual Thinking: Understanding a given situation or problem by combining information that is readily available; identifying patterns or connections between situations that are not obviously related; identifying key or underlying issues in complex situations.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Integrity: Upholding generally accepted social and ethical standards in job-related activities and behaviors.
• Self-Confidence: Believing in one's capabilities; dealing confidently with increasingly challenging circumstances; reaching decisions or forming opinions, standing up for his/her interests, and handling failure constructively.

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