PT Student Support and Outreach- LUCHA (TEMPORARY) - 2003406

Job Title:                    PT Student Support and Outreach- LUCHA (TEMPORARY)

Location:                    80 Maiden Lane

FLSA Status:             Part Time, Non-Exempt

Classification:            Administrative Support Worker

Department:              Immigrant and Refugee Services- International Center          

Reports to:                 ESOL and Citizenship Program Manager

Supervisory Responsibilities:  Yes          No     X              

Salary: $35.00 per hour, this is a non-exempt hour position based on a 35 hours work week.

Summary:   The International Center provides educational programming for newly arrived immigrants and refugees with the goal of improving learners’ English proficiency and communication skills. Programming includes daily ESOL classes at multiple proficiency levels, citizenship preparation classes, computer skills classes, individual conversation practice, and specialized off-site community programming for vulnerable communities throughout the city. Under the supervision of the Program Manager, the Student Support Worker will provide individual support to students enrolled in ESOL programming and will also support the operational and administrative needs of the program. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1.      Operational and administrative responsibilities:

·         In coordination with Program Manager and instructional staff, supporting operations and activities across the full program cycle.

·         Assisting with outreach, presentations, and/or workshops, including preparation of related materials and resources.

·         Assisting with program intake and pre- and post-assessment using BEST Plus and other tools.

·         Supporting delivery of quarterly online student orientation sessions in English and Spanish.

·         Maintaining detailed record-keeping and secure documentation of student- and program-related data; tracking outreach efforts/results/student information using shared tools. Registering students’ information in databases used internally and by the funder to track data and metrics in accordance with contract and internal reporting requirements; supporting other evaluation and reporting activities as needed.

·         Translating materials into Spanish or other languages as needed to ensure language access for participants.

2.      Student support responsibilities:

·         Assisting learners with accessing online classes by providing individual support and leading Zoom workshops.

·         Conducting weekly, individual student outreach to ensure consistent attendance and retention across programs, including monitoring class WhatsApp groups.

·         Conducting follow-up with learners after programs begin to confirm enrollment and answer questions. Conducting follow-up at the end of each course to invite students to register for next cycle, providing support for students with their plans/next steps, and assisting with class reflections and certificates.

·         Communicating regularly with program staff, students, and partners; responding promptly to requests.

·         Assessing the needs of students enrolled in the International Center’s adult ESOL and Citizenship programs and making appropriate referrals, as needed.

·         Identifying, supporting, and escalating program and immigration-related questions to appropriate staff and departments.

·         Advocating for students and their families regarding school enrollment, health care assistance, and access to other services.

·         Other duties as assigned.

Position Type and Expected Hours of Work:

This is a part-time hybrid position, with remote and in-person work required. For the LUCHA program, classes are held online two mornings and two evenings per week. Outreach and support will be conducted in coordination with class hours. Evening hours are required, and occasional weekend hours may be required to meet student and program needs. Other ESOL and citizenship program support may be required on similar days and times. Weekly hours of commitment are between 10 and 20 hours per week.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

·         Remain stationary at a work station and in meetings, and use a computer at least 75% of the time.

·         Bend, stretch and use short ladder in order to file.

Skills, Licenses, and/or competencies required:

·         Bilingual in English and Spanish;

·         Comfort using technology and inputting data, including working knowledge of WhatsApp, MS Office (i.e., Microsoft Word, Excel), Microsoft Office 365, Google Drive Suite, Zoom, and Canva;

·         Ability to prioritize multiple competing tasks;

·         Highly motivated and self-starter;

·         Excellent oral and written communication skills, ability to communicate politely and professionally with staff, volunteers, learners, external partners, as well as the public; and

·         Good interpersonal skills.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.