Provider Support Specialist

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About The Role

OpenLoop is seeking a Provider Support Specialist to join our Medical Operations team. In this role, you will answer incoming questions from our contracted provider network and make sure anything you can't resolve gets to the right internal team quickly. This non-clinical, provider-facing role exists for one purpose: to support providers operationally.

This is an entry-level role and a strong starting point for a career in healthcare operations. You will be trained on our workflows, work a defined portion of the provider support queue, and have regular check-ins with your manager as you build proficiency.

What You'll Do:

• Answer routine provider questions about schedules, workflows, processes, and operational expectations using established standard operating procedures and reference materials.

• Respond to inbound provider requests across Slack within established service level expectations.

• Perform first-line troubleshooting for common provider platform and login issues by following documented runbooks.

• Route requests requiring action by another team — including credentialing, licensing, onboarding, scheduling, same-day call-outs, IT, payroll, and clinical leadership — to the correct internal owner using documented escalation paths.

• Confirm the provider received an answer or a clear next step, and close the loop on your assigned requests.

• Document provider communications, questions, and resolutions accurately and consistently in the appropriate systems of record.

• Work assigned priorities and shift schedules as directed, including assigned evening and weekend hours (CST).

• Escalate any unfamiliar, clinical, quality, licensure, or compliance question to your manager or the designated owner rather than responding outside of scope.

• Participate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support.

• Other duties as assigned.

Who You Are:

• 0–1 years of experience in a support, service, administrative, or operations role; healthcare or telehealth exposure is a plus but not required.

• High school diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field is a plus.

• Clear, professional written communication with a provider-facing, service-oriented mindset.

• Strong attention to detail and consistency; able to follow documented procedures accurately.

• Dependable in attendance, communication, and responsiveness.

• Comfortable asking questions and escalating early rather than working outside of established procedure.

• Basic proficiency with Google Workspace (Docs, Sheets, Calendar) and Slack; willingness to learn ticketing systems (e.g., Zoho Desk) and clinical platforms.

• Able to handle Protected Health Information appropriately and complete HIPAA training.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Flexible PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.