Prompt Engineer

netomi· Agentic Delivery
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🌍 Remote📍 Toronto , CanadaFull time

About this role

About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. 
 
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark prompts for enhanced AI performance at Netomi. This role requires expertise in NLP, AI behavior, and customer-specific business rules. You will collaborate with the Customer Success team and data scientists to develop customized, effective AI solutions.

Responsibilities

  • Prompt Development: Design and refine client-specific prompts, ensuring accuracy and relevance. Define tool descriptions for agentic frameworks to enhance AI interactions.

  • Optimization & Testing: Improve prompts for clarity and performance, automate testing with scripts, and evaluate LLMs for best-fit solutions.

  • Evaluation & Benchmarking: Develop evaluation frameworks and benchmark prompts to establish best practices.

  • Collaboration & Documentation: Work with Customer Success and Data Science teams, maintaining clear documentation on prompt development and optimization.

  • Research & Innovation: Stay updated on NLP advancements, experiment with new prompting strategies, and refine model-specific adaptations.

Requirements

  • Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics, or a related field.

  • Strong understanding of natural language processing (NLP) and machine learning principles.

  • Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.

  • Proficiency in programming languages such as Python.

  • Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).Excellent analytical and problem-solving skills.

  • Strong written and verbal communication skills.

  • Ability to work collaboratively in a team environment and manage multiple projects simultaneously.

Nice to Have

  • Should have a minimum of 5 years of working in data science

  • Experience with large language models (e.g., GPT-3, GPT-4, Llama3) and their applications.

  • Knowledge of data visualization tools and techniques.

  • Background in linguistics or computational linguistics.

  • Experience with agile development methodologies.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Frequently Asked Questions

Is the salary disclosed for the Prompt Engineer position at netomi?
The salary for this Prompt Engineer role at netomi is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Prompt Engineer job at netomi remote?
Yes, this Prompt Engineer position at netomi is remote, with team members based in Toronto , Canada. You can work from home or anywhere in the supported regions.
Is the Prompt Engineer role at netomi full-time or part-time?
This is listed as a Full time position. It is posted as a Prompt Engineer role in the Agentic Delivery department at netomi.
Which team or department does the Prompt Engineer at netomi belong to?
This Prompt Engineer position is part of the Agentic Delivery department at netomi. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Prompt Engineer position at netomi?
Click the "Apply Now" button on this page. You will be redirected to netomi's official application portal hosted on lever where you can submit your application directly.
When was the Prompt Engineer job at netomi posted?
This Prompt Engineer position at netomi was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Prompt Engineer
netomi
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