Project Manager

Company Overview

NWN is the leading AI-powered technology solutions provider for North America’s most innovative public and private organizations. For more than 30 years, NWN has helped over 6,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions.

The company’s proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients’ most demanding technology needs. NWN is a high-performance, high-integrity team of 1,200+ experts committed to a customer-obsessed culture, earning an 80+ Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a ‘Best Place to Work’ with an 80+ Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

The NWN Project Manager (PM) is responsible for managing all IT based business solutions projects sold to small and medium accounts in the Enterprise, Commercial, State and Local, and K-12 verticals.

• Manage assigned projects while maintaining 80% billable utilization
• Responsible for driving project success: Maintaining high customer satisfaction while keeping projects on schedule and within budget.
• Direct and coordinate all activities of project personnel and shared corporate resources to ensure projects progress on schedule and within budget.
• Forecast revenue regularly & accurately across all projects and mitigate any risks to those commitments throughout the project life cycle.
• Follow the NWN Project Management delivery methodology including but not limited to:
  • Facilitate project kickoff meetings.
  • Develop and maintain detailed project plans.
  • Monitor, measure, and report on project progress to management and clients.
  • Coordinate development and approval of the business and technical requirements documentation, client deliverables, and project artifacts.
  • Manage risk and escalate project challenges accordingly and in a timely manner.
  • Managing change in scope via Project Change Management process.
  • Conduct Post Project Reviews and formal closure on all engagements.
• Understand and articulate all NWN service offerings and capabilities.
• Represent NWN with contractors, suppliers, customers, departments, and other parties as required.
• Other responsibilities as assigned.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 3+ years of experience with IT project management.
• 3+ years of experience developing project plans including a project plan that includes the charter, scope, project management approach, management plans, communication plans, resource needs, statement of work, cost estimates, and schedule.
• 3+ years of experience working with cross-functional teams and staff of all levels.
• Experience managing project financials including forecasting, 3rd party cost controls, and budget baseline.
• Knowledge of project management best practices (PMBOK traditionally).
• Business Analyst type experience with the ability to collect and develop business and technical requirements. 
• Demonstrated ability to manage multiple competing priorities. 
• Excellent problem solving and negotiation skills.
• Exceptional client facing communications and presentation skills. 
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.
• PMP Certification or desire to obtain certification

Location: Remote

Travel: Limited

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.