Programme Support

Te whiwhinga mahi: The opportunity

Join our Waikato team as our new Programme Support, where you'll play a pivotal part in supporting the delivery of a range of primary healthcare programmes and services across the region.

In this role, you'll provide programme coordination, operational support, data management, and stakeholder engagement to ensure high-quality, accessible, and integrated health services are delivered effectively to patients, whānau, healthcare providers, and communities. You'll act as a central point of coordination, supporting general practices, contracted providers, and clinical teams through efficient programme administration, claims management, reporting, and communication.

You'll manage programme databases and reporting systems, coordinate provider onboarding and ongoing programme requirements, support contract reporting obligations, and contribute to continuous improvement initiatives that strengthen service delivery and outcomes.

The ideal candidate is highly organised, customer-focused, and proactive, with strong administrative skills, excellent attention to detail, and the ability to build positive working relationships across a range of stakeholders.

This role is fixed-term for 12-months.

Ngā āhuatanga kei a mātou: What we offer

• An organisation which strives to uphold Te Tiriti o Waitangi.
  • A great supportive team environment.
  • An opportunity to join a highly skilled team that passionately pursues our purpose of making it easier for people to stay healthy.
  • An environment which encourages a happy, healthy and balanced workforce through flexible workplace offerings and additional gifted leave.
  • A commitment to your health and wellbeing with an offer of medical insurance, EAP services, and free flu vaccinations.

He kōrero mōu: About you

• Previous administration and/or customer service experience.
  • Experience working with multiple digital systems, databases, and reporting tools.
  • Strong Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
  • Excellent organisational skills with a high level of accuracy and attention to detail.
  • Strong verbal and written communication skills.
  • A professional and customer-focused approach with excellent people skills.
  • Ability to maintain confidentiality and manage sensitive information.
  • Sound analytical and problem-solving skills with the ability to use initiative.
  • Experience working within community and/or primary healthcare environments (desirable).
  • Experience with patient management systems such as MedTech or Indici (desirable).
  • Understanding and relevant knowledge of Te Tiriti o Waitangi.
  • Current full New Zealand driver's licence.

If you're a motivated administrator who enjoys working collaboratively and making a meaningful contribution to community health outcomes, we'd love to hear from you.

Mō tō mātou rōpū: About the team

Pinnacle has made an explicit commitment to Māori and our communities to improve equity of health and wellbeing, in accordance with Te Tiriti o Waitangi. We have also made an equity commitment to our Pasifika population.

Elevate your professional growth and personal fulfilment by supporting the delivery of programmes that improve access to healthcare and strengthen outcomes for our communities. Bring your purpose to life by helping create seamless experiences for providers, patients, and whānau while contributing to a strong, well-run organisation committed to its kaimahi and communities.

Visit https://www.pinnacle.co.nz/careers to find out more about the Pinnacle group.

Me pēhea te tuku tono: How to apply

Please reach out to Aldrin Arguelles at aldrin.arguelles@pinnacle.health.nz to arrange a kōrero before you apply if that is what you need from this process.

Note: We will be screening applications as we receive them to ensure we move swiftly to interview shortly after the advert closes (depending on application numbers this date may change).

You may be asked to complete a pre-interview screen via phone. Please let us know in your application if we need to make any specific accommodations during our process.

Applications close 5pm Friday, 28 August 2026.