Program Representative

gdeb
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📍 Groton, CT, USFULL TIME

About this role

Overview

The Senior ServiceNow Developer is responsible for designing, developing, and maintaining an on‑premises ServiceNow platform to support enterprise workflows, automation, and operational efficiency. This role requires deep technical expertise in ServiceNow architecture, hands-on development experience, and strong collaboration skills with cross-functional teams, system owners, and stakeholders. The candidate will serve as a technical expert for on‑prem environments, ensuring platform stability, security, and high‑quality solution delivery.

 

Key Responsibilities:

  • Design, develop, and implement ServiceNow solutions in an on‑premises environment, including custom applications, integrations, workflows, and automation.
  • Maintain and enhance core modules such as Incident, Change, Problem, Service Catalog, CMDB, Discovery, and custom applications.
  • Customize and configure UI policies, business rules, client scripts, server scripts, and platform workflow components.
  • Manage and maintain ServiceNow infrastructure, including upgrades, patching, instance configuration, and performance tuning.
  • Ensure platform security, compliance, and governance practices are consistently applied.
  • Troubleshoot and resolve complex technical issues, platform defects, and performance bottlenecks.
  • Collaborate closely with functional teams to gather requirements, refine user stories, and translate business needs into technical solutions.
  • Document technical designs, release notes, architecture, and configuration changes.
  • Mentor junior developers, share best practices, and contribute to team knowledge development.

Qualifications

Required:

  • High School Diploma or equivalent
  • 3+ years of direct ServiceNow development experience, with at least 6 months supporting on‑prem environments.
  • ServiceNow Certified System Administrator (CSA)
  • Understanding of ITIL or related service management frameworks.

Preferred:

  • Additional certifications preferred (CAD, CIS in relevant modules).
  • Advanced knowledge of ServiceNow architecture, scripting, and platform configuration.
  • Experience supporting high‑security or isolated network environments.
  • Experience with PowerShell, Python, or other automation tooling used in integrations.

Skills

  • Hands-on experience with ServiceNow administration, module configuration, and workflow creation.
  • Excellent troubleshooting skills and ability to diagnose issues across application layers.
  • Strong communication abilities with technical and non-technical stakeholders.

Frequently Asked Questions

Is the salary disclosed for the Program Representative position at gdeb?
The salary for this Program Representative role at gdeb is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Program Representative position at gdeb located?
This Program Representative role at gdeb is based in Groton, CT, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Program Representative role at gdeb full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Program Representative role at gdeb.
How do I apply for the Program Representative position at gdeb?
Click the "Apply Now" button on this page. You will be redirected to gdeb's official application portal hosted on icims where you can submit your application directly.
When was the Program Representative job at gdeb posted?
This Program Representative position at gdeb was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Program Representative
gdeb
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You'll be redirected to gdeb's official application page on icims.