Gestionnaire de programme, FIR / Program Manager, Founders in Residence
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Program Manager I
Amazon· Fulfillment & Operations Management
About this role
The Manager – I, VRET Disputes Management will lead the Disputes Management for sellers, handling thousands of monthly dispute cases. This is a people manager role leading a team of 6 associates, responsible for validating vendor dispute claims, maintaining SLA performance, and ensuring financial accuracy through coordination with FinOps and TSP.
The role requires deep understanding of VRET processes, financial reconciliation mechanisms, and strong stakeholder management across multiple business, operations, and finance teams. The incumbent will drive process accuracy, efficiency, and scalability through data analysis, continuous improvement, and mechanisms to reduce recurring disputes.
Key job responsibilities
Lead day-to-day operations for vendor dispute validation and resolution, ensuring adherence to SLAs and audit standards.
Act as process owner for dispute handling — including SCS contract settings, USI vs UHI treatment, FRACS vs pickup orders, and AMXL/Core/EFP distinctions.
Manage and coach a team of associates; drive performance through goal setting, quality reviews, and skill development.
Partner with FinOps and FAAS to review and approve reimbursement recommendations.
Track and publish monthly metrics on payouts, accruals, provisions, and reconciliations.
Retrieve and analyze data from multiple sources to identify root causes and recommend process improvements.
Manage stakeholder relationships across Business (Category, SIMS, AM, Seller, Vendor, Re-commerce), Operations (FC Ops, ACES, NOC, AMXL, Linehaul), and Finance (Ops Finance, FinOps, FAAS).
Build mechanisms and dashboards to reduce reopen rates, improve dispute resolution accuracy, and enhance vendor experience.
About the team
The Removals Supply Chain organization enables smooth and defect-free reverse logistics for sellers and vendors by ensuring timely, accurate, and auditable removal processes. The Disputes Management vertical supports vendors in reconciling and resolving financial claims arising from returns and removals, partnering closely with FinOps, Supply Chain, and Business teams to protect seller experience and Amazon P&L.
The role requires deep understanding of VRET processes, financial reconciliation mechanisms, and strong stakeholder management across multiple business, operations, and finance teams. The incumbent will drive process accuracy, efficiency, and scalability through data analysis, continuous improvement, and mechanisms to reduce recurring disputes.
Key job responsibilities
Lead day-to-day operations for vendor dispute validation and resolution, ensuring adherence to SLAs and audit standards.
Act as process owner for dispute handling — including SCS contract settings, USI vs UHI treatment, FRACS vs pickup orders, and AMXL/Core/EFP distinctions.
Manage and coach a team of associates; drive performance through goal setting, quality reviews, and skill development.
Partner with FinOps and FAAS to review and approve reimbursement recommendations.
Track and publish monthly metrics on payouts, accruals, provisions, and reconciliations.
Retrieve and analyze data from multiple sources to identify root causes and recommend process improvements.
Manage stakeholder relationships across Business (Category, SIMS, AM, Seller, Vendor, Re-commerce), Operations (FC Ops, ACES, NOC, AMXL, Linehaul), and Finance (Ops Finance, FinOps, FAAS).
Build mechanisms and dashboards to reduce reopen rates, improve dispute resolution accuracy, and enhance vendor experience.
About the team
The Removals Supply Chain organization enables smooth and defect-free reverse logistics for sellers and vendors by ensuring timely, accurate, and auditable removal processes. The Disputes Management vertical supports vendors in reconciling and resolving financial claims arising from returns and removals, partnering closely with FinOps, Supply Chain, and Business teams to protect seller experience and Amazon P&L.
Basic qualifications
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
Preferred qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the Program Manager I position at Amazon?
The salary for this Program Manager I role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Program Manager I position at Amazon located?
This Program Manager I role at Amazon is based in Bengaluru, Karnataka, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Program Manager I role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a Program Manager I role in the Fulfillment & Operations Management department at Amazon.
Which team or department does the Program Manager I at Amazon belong to?
This Program Manager I position is part of the Fulfillment & Operations Management department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Program Manager I position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the Program Manager I job at Amazon posted?
This Program Manager I position at Amazon was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Program Manager I
Amazon
You'll be redirected to Amazon's official application page on amazonjobs.