Program Manager, DGM/GM, SMB, Noida
paytmpayments· SMB
About this role
Experience
10-12 years
Education
Engineering (IIT / NIT) , MBA (IIM / equivalent) preferred
Mandate
Own merchant experience & business outcomes for EDC devices, operating at the intersection of Product, Data Science and Operations
Role Overview
The person will sit at the center of Product, Data Science and Operations to define what gets built, why, and how success is measured — converting merchant and market signals into a prioritized roadmap and measurable business outcomes for EDC.
Key Responsibilities
Product Roadmap & Feature Prioritization: Partner with Product to define the EDC roadmap; translate merchant pain points and field feedback into PRDs; prioritize features using impact-effort / RICE-style frameworks; run pilots and track feature adoption post-launch.
Data-Driven Decision Making: Partner with Data Science to build activation, usage and retention funnels; run A/B experiments and cohort analysis; build dashboards that turn merchant behavior into a prioritized action list rather than just reporting.
Cross-Functional Orchestration: Align Product, Data Science, Operations and Field/Sales teams on a shared roadmap and cadence — weekly reviews, OKR tracking, and escalation of blockers.
Business Outcome Ownership: Directly own EDC device activation, usage depth, merchant retention and revenue/take-rate metrics, with accountability comparable to the Soundbox charter.
Operations Interlock: Work with Ops on device supply, field deployment and after-sales service quality as inputs to the merchant experience.
Success Metrics (OKR Framework)
Device activation rate and time-to-activation
Feature adoption rate against roadmap releases
Merchant retention / churn and NPS
Revenue / take-rate contribution from EDC merchant base
What We're Looking For
10-12 years in product, business strategy, or growth roles — fintech, payments, or hardware-led businesses preferred.
Engineering degree (IIT or equivalent) plus MBA (IIM or equivalent) preferred.
Strong analytical rigor; comfortable working directly with SQL/data tools and Data Science teams, not just consuming their output.
Demonstrated ability to lead cross-functionally across Product, Data and Operations without formal authority.
Sharp business judgment — able to move from data to a prioritized, defensible roadmap.
Frequently Asked Questions
Is the salary disclosed for the Program Manager, DGM/GM, SMB, Noida position at paytmpayments?
The salary for this Program Manager, DGM/GM, SMB, Noida role at paytmpayments is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Program Manager, DGM/GM, SMB, Noida position at paytmpayments located?
This Program Manager, DGM/GM, SMB, Noida role at paytmpayments is based in Noida, Uttar Pradesh. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Program Manager, DGM/GM, SMB, Noida role at paytmpayments full-time or part-time?
This is listed as a Full time Employment position. It is posted as a Program Manager, DGM/GM, SMB, Noida role in the SMB department at paytmpayments.
Which team or department does the Program Manager, DGM/GM, SMB, Noida at paytmpayments belong to?
This Program Manager, DGM/GM, SMB, Noida position is part of the SMB department at paytmpayments. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Program Manager, DGM/GM, SMB, Noida position at paytmpayments?
Click the "Apply Now" button on this page. You will be redirected to paytmpayments's official application portal hosted on lever where you can submit your application directly.
When was the Program Manager, DGM/GM, SMB, Noida job at paytmpayments posted?
This Program Manager, DGM/GM, SMB, Noida position at paytmpayments was posted on Jul 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Program Manager, DGM/GM, SMB, Noida
paytmpayments
You'll be redirected to paytmpayments's official application page on Lever.