Program Manager-Control Tower- Netops, Control Tower

ATS Control Tower
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ATS Control Tower Overview
CT is the central control center for Transportation Execution across the Amazon's European Transportation Middle Mile network, supporting both domestic and inter-country transportation movements for European geographies. Control Tower Team is the central owner to manage the sort center capacities in ATROPS and operates with a vision to provide uninterrupted sort center flows by managing the virtual capacities, tracking inbound flows and reacting to network disruptions that impact the Sort Center Flow. CT team plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.

Purview of a Program Manager
As a program manager in the supply chain management department with reporting function, your role encompasses strategic planning, project management, and process improvement initiatives aimed at optimizing supply chain operations in alignment with organizational objectives, while also monitoring performance metrics and analyzing data to drive continuous improvement. Mitigating risks, ensuring compliance, and fostering cross-functional collaboration are paramount, as is providing leadership and direction to the supply chain team to maintain a high-performance culture focused on efficiency and innovation.

Key job responsibilities
- On-going generation and creation of reporting.
- Analyzing data to outline any reasons for under/over performance and take actions to improve performance.
- Support the delivery of productivity targets for all KPI's
- Ensure accurate recording and reporting of metrics.
- Performing updates and acting as an SME on workflow tools.
- Work closely with leadership to identify “hot spots” and take appropriate actions to minimize any impacts.
- Communicate and interact effectively with operations and support functions to provide internal customers with information/data needs in a timely manner.
- Evaluate and implement opportunities for improving workflow processes and automation of processes. (Using Excel VBA or in any other tool)
- Raise awareness to any areas for development or recognition.
- Maintain accurate local workforce management data.
- Convert all excel reporting to tool (Power BI, Quick sight, SQL, Tableau etc).

A day in the life
Typically begins the day by reviewing and analyzing data to track key performance indicators and identify trends. They collaborate with various departments to gather information and ensure accurate reporting, while also preparing and presenting reports to stakeholders to inform decision-making processes. Additionally, they may oversee the development and implementation of reporting systems and processes to streamline operations and improve efficiency.

Basic qualifications

- 2+ years of program or project management experience
- Bachelor's degree or equivalent
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Knowledge of SQL
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred qualifications

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document

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