Program Manager- Complex Data Products

Tata Teleservices Career Portal
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📍 Pune, Maharashtra, IndiaFull time

About this role

BUSINESS UNIT SME 
FUNCTION Customer Success
BASED AT / LOCATION West
POSITION TITLE / ROLE Customer Success Manager
LEVEL  B2 / C (DM/Manager)

 

 

Broad Role Description

A goal-oriented CSM is required for Base management in accordance with the account specific strategy. In this role, responsibilities will include influencing Retention and Revenue growth and working with Sales/CSG/SA & other internal teams to ensure that the Overall Revenue targets are achieved.

To be successful as a CSM, one should network with internal teams to streamline processes, retain high value customers, and contribute to Overall Revenue growth & minimizing Base churn. 
Key Role Deliverables

The person will be responsible to create and maintain relationship leading to reduction in Churn and executes Special projects that enhance revenue and customer satisfaction.        

 

  • Responsible for active base management      
  • Revenue Churn and Revenue enhancement from designated set of Logos
  • As per the designated frequency in person visit to the customers              
  • Renew the data circuits upon expiry of term. 
  • Drive up-selling of products/services.             
  • Monthly account revenue analysis and suggest Revenue Enhancement opportunities.
  • Identification of non-usage rentals and suggest actions to reduce revenue loss.
  • Plan for reduction of churn, analysis of revenues across all products and solutions.
  • Co-ordination with sales, IT, Products and CC on retention issues & CSO teams
  • Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention

 
Right Person (Qualification & Experience)
  • Master’s degree in any discipline from a recognized university. Preferred educational background: B.Tech, Engineering, Management, Business Administration, or a related field.
  • A minimum of 7 years' experience in Client facing roles.
  • Understanding of Telecom solutions and IT/telecom industry 
  • Experience working in a high-tech environment.
  • Leadership, problem-solving, and networking skills.
  • Strong cross functional skills to collaborate with commercial, service assurance, collections, and technology. 
  • Strong negotiation & execution abilities
  • Innovative approach to problem solving and finding solutions.
  • Flexible and pro-active/self-motivated working style with strong personal ownership.
  • Knowledge/Ability to learn of key business processes and tools CRM, SFDC, Empower, etc.
Personal Attributes
  • Excellent communication skills 
  • Time Management
  • Good Oral and Written presentation skills. 

 

 

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Frequently Asked Questions

Is the salary disclosed for the Program Manager- Complex Data Products position at Tata Teleservices Career Portal?
The salary for this Program Manager- Complex Data Products role at Tata Teleservices Career Portal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Program Manager- Complex Data Products position at Tata Teleservices Career Portal located?
This Program Manager- Complex Data Products role at Tata Teleservices Career Portal is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Program Manager- Complex Data Products role at Tata Teleservices Career Portal full-time or part-time?
This is listed as a Full time position. It is posted as a Program Manager- Complex Data Products role at Tata Teleservices Career Portal.
How do I apply for the Program Manager- Complex Data Products position at Tata Teleservices Career Portal?
Click the "Apply Now" button on this page. You will be redirected to Tata Teleservices Career Portal's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Program Manager- Complex Data Products job at Tata Teleservices Career Portal posted?
This Program Manager- Complex Data Products position at Tata Teleservices Career Portal was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Program Manager- Complex Data Products
Tata Teleservices Career Portal
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