Professional Services Associate

About Us

We are Ocado Group, and we're bringing world-class automation to online grocery. Our Ocado Smart Platform (OSP) combines cutting-edge robotics, AI, and IoT within our advanced CFCs (Customer Fulfilment Centres). We've mastered the single pick, transforming online delivery for our global partners. Join us and be part of a team pushing the boundaries of retail technology.

About the Role

Professional Services Associate is a key member of the Partner Success Professional Services team, supporting the development, governance, and continuous improvement of the services we provide to our global partners.

Working closely with our subject matter experts across multiple disciplines, you will help turn operational expertise into repeatable, high-quality service offerings. You will coordinate strategic initiatives, maintain governance processes, manage knowledge and documentation, and ensure the team has the tools and information needed to deliver consistently excellent outcomes.

This is an exciting opportunity for someone who enjoys solving problems, bringing structure to complex programmes, and working across a wide range of stakeholders. The role offers broad exposure to operations, programme management, and service model design and implementation, making it an excellent platform for future career development within Ocado.

• Manage the Professional Services Work Package portfolio, maintaining governance, tracking delivery progress and ensuring risks and dependencies are identified and escalated appropriately.
• Support the development of  new Professional Services Work Packages by transforming subject matter expertise into structured, repeatable service offerings.
• Coordinate strategic actions and initiatives, ensuring actions arising from partner visits, governance forums and cross-functional projects are tracked through to completion.
• Drive adherence to Professional Services ways of working, promoting consistent processes, governance and standards across the team.
• Own the Professional Services knowledge repository, ensuring documentation, templates, guidance and Work Packages are accurate, current, well organised and easily accessible.
• Capture and share best practices from across partners, creating reusable guidance and examples that help standardise and continuously improve service delivery.
• Support operational planning and reporting by maintaining activity trackers, resource planning information and leadership reporting, while promoting accurate time recording and AI-enabled reporting.
• Coordinate the production of Quarterly Partner Statements, gathering inputs from cross-functional teams and preparing high-quality first drafts for review.
• Support governance meetings by preparing agendas, pre-reads and meeting materials, capturing decisions and ensuring agreed actions are followed through.
• Identify opportunities to improve Professional Services operations, simplifying processes, introducing automation and AI where appropriate, and helping the team scale efficiently.

About you

• Excellent organisational and planning skills, with the ability to manage multiple priorities and deliver to deadlines.
• Strong written and verbal communication skills, with the confidence to work with a wide range of stakeholders.
• Highly organised with exceptional attention to detail and a commitment to producing high-quality work.
• Strong analytical and problem-solving skills, with the ability to interpret information from multiple sources and turn it into clear, actionable outputs.
• Proactive and self-motivated, with a willingness to take ownership and drive work forward independently.

What we offer

We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect:

• Time to recharge:
  25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world.
• Health & wellbeing:
  Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.
• Family-first policies:
  22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave
• Financial support:
  Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets.
• Commuter perks:
  Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.
• Exclusive discounts:
  15% off at Ocado.com with free delivery (starting in your first month).