Production Support Engineer (Control-M / SWIFT / Linux)

Location: Malaysia 

Domain: Banking / Financial Services

We are looking for an experienced Production Support Engineer to join a high-availability banking environment supporting critical financial messaging and batch processing systems.

🔧 Key Responsibilities:

• Provide L2/L3 production support for batch and financial messaging systems
• Monitor and manage batch schedules using Control-M
• Troubleshoot job failures, perform root cause analysis (RCA), and ensure timely resolution
• Support SWIFT-based payment processing and message flows
• Work closely with infrastructure and application teams to ensure system stability
• Handle incident management, escalation, and production release support
• Maintain SLA compliance in a highly secure banking environment

🧠 Mandatory Skills:

• Strong experience in Control-M (job scheduling & batch monitoring)
• Proficiency in Linux (RHEL or equivalent)
• Good knowledge of Shell Scripting
• Hands-on experience in SWIFT Solutions (AMH / AMG / SAG)
• Understanding of financial messaging systems

✨ Nice to Have:

• Experience with JBoss application server
• Knowledge of Apache Web Server
• Exposure to Citrix environments
• Experience working in highly secured environments (banking/financial services)
• Understanding of SWIFT MT messages and ISO 20022 standards
• Knowledge of encryption, audit, and MFA/2FA concepts