Production Support Analyst Senior

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

As a Senior Production Support Analyst working the US shift, you’ll be working with global clients to:

• Support FIS Credit Risk Manager, FIS Risk Analytics Manager, and FIS Enterprise Risk Hub applications
• Install application release updates for these applications
• Lead SRE projects for the applications
• Support the platform’s migration from an FIS-hosted environment to AWS
• Provide production support during North American business hours

About the team:  
Be a part of a team of analysts who

• Support the production systems of major financial institutions
• Manage changes to those systems
• Ensure compliance with policy and standards

What you will be doing:

As a Senior Production Support Analyst, you will play a crucial role in supporting live software systems for multiple clients. This role provides an opportunity to build and maintain daily connections with key internal stakeholders, including the Client Experience and Professional Services teams.

Responsibilities include:

• Ownership of processes and data structures
• Issue investigation and resolution
• Basic Microsoft Windows administration
• Basic SQL Server administration
• General troubleshooting
• Supporting and troubleshooting applications hosted in AWS
• Applying AWS expertise to support the migration from an FIS-hosted environment to AWS
• Supporting the hosting, monitoring, and ongoing stability of AWS-based applications
• Leading incident investigations, root-cause analysis, and resolution of complex production issues
• Working the US shift to provide consistent support to North American clients and business operations

What you will need:

• Technical proficiency, including knowledge of operating systems such as Windows, databases, networking fundamentals, and troubleshooting methodologies
• Strong, hands-on AWS experience, ideally at an advanced or near-expert level
• Experience supporting, hosting, monitoring, and troubleshooting AWS applications in a production environment
• The ability to analyze complex technical issues, identify root causes, and develop effective solutions
• A logical and methodical approach to problem-solving
• Effective communication skills for interacting with technical and non-technical stakeholders
• The ability to articulate technical concepts clearly and concisely, both verbally and in writing
• Significant prior experience in production support, customer service, or technical support roles
• The ability to lead complex incident resolution and coordinate with multiple stakeholders
• Adaptability and willingness to learn new technologies and tools as needed
• The ability to work the US shift on a regular basis

Added bonus if you have:

• Prior experience supporting the FIS Credit Risk Manager application

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:  

• Flexible and creative work environment 
• Diverse and collaborative atmosphere  
• Professional and personal development resources 
• Opportunities to volunteer and support charities 
• Competitive salary and benefits

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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