InP - Customer Service Associate II-Consumer ( International Voice Process )
fis
Full time
Product Technical Support Analyst Lead (Trading)
fis· FIS SG Systems Philippines Inc.
About this role
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
Role location: Hybrid (three days in-office, two days virtual)
About the role:
As a Product Technical Support, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application for our Trading Application FIS Trading Suite (formerly Valdi).
About the team:
You will be part of a APAC Regional CX Team supporting clients under Trading who are using FIS Proprietary platform. The team is distributed strategically across APAC to cover countries in the region.
What you will be doing:
Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
Provide in-depth product support and researching client issues.
Troubleshoot problems with equipment or software applications and recommend corrective action.
Document customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
Other related duties as assigned.
What you will need:
Must have At least 6 years of combined experience working as an application or software support specialist
Demonstratable strong analytical & problem-solving skills.
Experience supporting Trading environments or platforms (e.g., Fidessa, Ullink, Bloomberg, Refinitiv, etc) is preferred.
A strong understanding of Trading process (Buy Side, Sell Side, Exchange) is preferred.
Experience in financial services industry is preferred.
Excellent English communication skills
Organizational and time management skills and the ability to work independently.
Added bonus if you have:
Familiar with Valdi (FIS Trading Suite)
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
#LI-CV1
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Frequently Asked Questions
Is the salary disclosed for the Product Technical Support Analyst Lead (Trading) position at fis?
The salary for this Product Technical Support Analyst Lead (Trading) role at fis is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Product Technical Support Analyst Lead (Trading) position at fis located?
This Product Technical Support Analyst Lead (Trading) role at fis is based in PHL MAKA 8767 FLR42. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Product Technical Support Analyst Lead (Trading) role at fis full-time or part-time?
This is listed as a Full time position. It is posted as a Product Technical Support Analyst Lead (Trading) role in the FIS SG Systems Philippines Inc. department at fis.
Which team or department does the Product Technical Support Analyst Lead (Trading) at fis belong to?
This Product Technical Support Analyst Lead (Trading) position is part of the FIS SG Systems Philippines Inc. department at fis. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Technical Support Analyst Lead (Trading) position at fis?
Click the "Apply Now" button on this page. You will be redirected to fis's official application portal hosted on workday where you can submit your application directly.
Product Technical Support Analyst Lead (Trading)
fis
You'll be redirected to fis's official application page on Workday.