Product Support Technician
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Product Support Technician
Signwarehouse, Inc.· Product Support
About this role
The Opportunity
Are you the person who can hear a printer click and know exactly which gear is slipping? SignWarehouse is seeking a detail-oriented, hands-on Large Format Color Printer Technician to serve as our technical subject matter expert. This isn't just a "press print" job—you will be the backbone of our technical support, responsible for everything from remote troubleshooting and internal training to on-site repairs across North America.
Key Responsibilities
Your role is split between our technical hub and the field, ensuring our customers stay up and running.
- Elite Technical Support: Provide Tier 2 support via phone, email, and chat for customers across North America.
- Field Service & Travel: Travel 50–75% of the time to customer sites for installations, service, and high-level support.
- Knowledge Leadership: Review, update, and create service documentation. You will also cross-train our internal Product Support Associates on printers, cutters, and RIP software.
- Maintenance & Repair: Hands-on testing and repair of Large Format Printers, Vinyl Cutters, Laser Engravers, Heat Presses, and Graphic Design software.
- Hardware Management: Manage the RMA process for warranty/OEM parts and handle the research, preparation, and shipping of critical components.
- Sales Collaboration: Conduct product demonstrations for prospective customers and provide feedback to the team regarding product trends and recurring issues.
What You Bring to the Table
- Technical Mastery: Proven experience operating, maintaining, and repairing large format color printers and vinyl cutters.
- Color Theory Expert: Strong understanding of color management, calibration techniques, and RIP software.
- Problem Solver: A "detective" mindset for troubleshooting hardware and software bottlenecks.
- Communication Skills: The ability to explain complex technical issues to non-technical customers clearly and patiently.
- Email your resume to recruiting@signwarehouse.com
- Industry Background: Experience in digital printing, sign making, or garment decoration is highly preferred.
- Subject line of your email included your favorite food and favorite color.
- Self-Starter: The ability to manage your own time and travel schedule efficiently while working independently.
Benefits
We take care of our own. As part of the team, you’ll receive:
- Comprehensive Medical, Dental, and Vision insurance.
- 401K Retirement Plan not matching
- Paid Time Off (PTO)
- Opportunities for professional development in emerging print technologies
MUST APPLY ONLINE
Salary is based on experience
Frequently Asked Questions
Is the salary disclosed for the Product Support Technician position at Signwarehouse, Inc.?
The salary for this Product Support Technician role at Signwarehouse, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Product Support Technician position at Signwarehouse, Inc. located?
This Product Support Technician role at Signwarehouse, Inc. is based in Denison, TX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Product Support Technician role at Signwarehouse, Inc. full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Product Support Technician role in the Product Support department at Signwarehouse, Inc..
Which team or department does the Product Support Technician at Signwarehouse, Inc. belong to?
This Product Support Technician position is part of the Product Support department at Signwarehouse, Inc.. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Support Technician position at Signwarehouse, Inc.?
Click the "Apply Now" button on this page. You will be redirected to Signwarehouse, Inc.'s official application portal hosted on rippling where you can submit your application directly.
When was the Product Support Technician job at Signwarehouse, Inc. posted?
This Product Support Technician position at Signwarehouse, Inc. was posted on May 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Support Technician
Signwarehouse, Inc.
You'll be redirected to Signwarehouse, Inc.'s official application page on rippling.