Product Support Operations Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary: ​

The key role of the Product Support Operations Representative (PSOR) allows you to learn and assist others while building industry knowledge. This is a parts and service operations-focused role, working directly with Cat dealers in achieving service excellence and distribution capabilities that positively contributes to the sale of new and used Caterpillar products. This position will be based in Singapore.

What You Will Do: ​

• Lead and deliver on initiatives to elevate differentiated dealer capabilities, capacity and profitability.
• Support the implementation of key initiatives such as Services Commitment.
• Identify and deliver targeted Service Operations improvements.
• Liaise with dealers, customers, and other Caterpillar personnel to analyse, identify and develop solutions to solve our customers’ toughest challenges.
• Assist dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.
• Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).
• Support initiatives to enhance dealer effectiveness, safety capabilities, overall business growth, process improvement, and warranty policy.
• Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions)
• Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.

As a dealer facing representative, you will work closely with dealers to enhance capabilities, improve processes, and execute Product Support Operations strategies, while collaborating with internal teams to drive successful outcomes.

You will build strong business relationships with the Cat dealers in your portfolio, connect data to identify opportunities and develop solutions to solve our customers’ toughest challenges.

What You Have:

• Customer Focus
• Problem Solving and Project Management
• Service Excellence
• Consulting and Change Management
• Decision Making and Critical Thinking
• Analytical skills to interpret and understand data to drive actions
• Effective communications and negotiation skills
• Prior experience in field assignments, engineering / product support-related roles, or dealer facing positions is beneficial

Career & Development:

Your career and development are important to us. On top of your field assignment, there are additional learning and development programs to help you develop a strong technical foundation, business and commercial acumen, key skills and capabilities for you to be successful in your career with Caterpillar.

Additional Info: ​

• This role requires travelling up to 30% of the time.
• This position requires working onsite five days a week.
• Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers.
• International Assignment / Relocation is not available.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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