Product Support Manager

ag· 4185 Airbus Helicopters Malaysia SDN. BHD.
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📍 SubangFull time

About this role

Job Description:

To serve as the primary technical interface for regional customers by acting as the Level 1 Product Support Manager within the AHG Technical Support Network. This role ensures continuous fleet operations and customer satisfaction by resolving technical queries, providing airworthiness advisories, and coordinating maintenance logistics for customers in Malaysia and the wider region.


  • Act as the primary Technical Support interface between the customer and AHG, managing relationships within the Support Engineering context.
  • Drive technical query resolution using WebTek within predefined Network KPIs and quality standards.
  • Formulate troubleshooting and repair solutions for MROs and operators, acquiring necessary agreements from AH/AHD.
  • Conduct on-site damage/defect assessments, propose rectification solutions, and escalate issues beyond standard Level 1 scope to network counterparts.
  • Guide customers in ASB/EASB application and compliance, and liaise with relevant departments for required spares.
  • Track and manage operator ASB/EASB compliance status to ensure fleet configuration control.
  • Consolidate technical return of experience (RETEX) by reporting product failures and key technical occurrences.
  • Synthesize customer issues and prepare detailed impact analyses for the yearly Product Improvement Plan.
  • Report local incidents involving AHG products to the network strictly via the ISII process.
  • Collect operational fleet data regarding availability, service difficulties, and technical events required by AHG.
  • Deliver regular status reports on customer support activities.
  • Provide general technical service to AHM departments while growing relationships within the AH Technical Support community.
  • Maintain high proficiency in job-related IT tools (WebTEK, Hyperion, ChildNeo, SCDM, Gsuite).
  • Collaborate with the Head of Engineering to identify and implement operational process improvements.
  • Other duties reasonably determined from time to time by the Company

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Malaysia SDN. BHD.

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Frequently Asked Questions

Is the salary disclosed for the Product Support Manager position at ag?
The salary for this Product Support Manager role at ag is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Product Support Manager position at ag located?
This Product Support Manager role at ag is based in Subang. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Product Support Manager role at ag full-time or part-time?
This is listed as a Full time position. It is posted as a Product Support Manager role in the 4185 Airbus Helicopters Malaysia SDN. BHD. department at ag.
Which team or department does the Product Support Manager at ag belong to?
This Product Support Manager position is part of the 4185 Airbus Helicopters Malaysia SDN. BHD. department at ag. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Support Manager position at ag?
Click the "Apply Now" button on this page. You will be redirected to ag's official application portal hosted on workday where you can submit your application directly.
When was the Product Support Manager job at ag posted?
This Product Support Manager position at ag was posted on Oct 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Support Manager
ag
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