Product Support Engineer

Delsys, a leader in advanced wearable device technology, offers an exceptional career opportunity to join our client support team. This new role will be crucial in providing technical support and assistance to our clients and partners worldwide. This role is integral to our mission of improving health outcomes by delivering cutting-edge solutions in movement sciences, engineering and neurophysiology.

Key Responsibilities

As a Product Support Engineer, you will play a pivotal role in our organization through the following responsibilities:

• Maintain individual ticket queue and serve as the primary point of contact for client communication
  
• Interpret time-series data to support clients
  
• Identify potential hardware issues raised by clients.
  
• Validate clients’ requests to license Delsys software.
  
• Provide comprehensive training for clients on Delsys hardware and software.
  
• Manage demo & loan stock, ensuring availability and functionality.
  
• Perform software and hardware testing to ensure optimal performance.
  
• Use technical knowledge to generate support guides and documents for customer consumption.
  

Requirements

Desired Experience and Skills

• Bachelor’s degree in Biomedical Engineering, Kinesiology, Exercise Science or a related field.
  
• Proven experience in a technical support role, preferably in the academic, healthcare or medical device industry.
  
• Strong analytical skills with the ability to interpret time-series data.
  
• Excellent communication and interpersonal skills.
  
• Excellent problem-solving & deduction skills
  
• Proficiency in providing software and hardware training.
  

Benefits